Parkinson Wright, one of South Worcestershire’s most respected legal firms, knew that their legacy IT infrastructure was holding them back. With a growing need for flexible working and an increasingly digital-first environment, they turned to EBC Group to modernise their systems and future-proof their operations.
About Parkinson Wright:
Delivering professional, expert and cost effective advice.
Parkinson Wright are one of the largest and most respected firms in South Worcestershire. They were established in 1962 to deal primarily with residential conveyancing. Taking pride in delivering clear, practical advice while ensuring that their clients receive the highest level of service and support.
Today, they have an excellent reputation not just for conveyancing but also Commercial, Family Law, Litigation (dispute resolution), Personal Injury, Employment, Wills, Probate and Trusts. They are also the only Solicitor Estate Agents in Worcester.
The Challenge
With multiple offices and a strong client base, Parkinson Wright needed an IT environment that could support fast, secure and efficient workflows. But their aging on-premises server and hybrid setup using Citrix and Windows 10 were creating more problems than solutions.
Challenges at a Glance
Remote Work Barriers: Communication bottlenecks hindered remote staff, especially during call and also impacted seamless support to members.
Outdated On-Premise Server: The aging server at head office caused slow performance and frequent downtime, hindering staff productivity.
Inconsistent IT Environment: A mix of Citrix and local setups created confusion and made system management difficult.
Storage Space Issues: Limited storage regularly disrupted workflows and required manual file management.
No Remote IT Access: IT tasks had to be done on-site, delaying support and increasing costs.
Unreliable Remote Working: Staff working from home faced poor connectivity and system instability.
Slow Device Performance: Devices—especially those on Citrix—took excessively long to start, wasting valuable time.
Weak Security and Backup: The setup lacked the security and backup measures needed to protect sensitive legal data.
Aging Hardware: Old equipment couldn’t support modern legal software, causing frequent crashes and delays.
The Solution
Recognising the need for a modern, scalable and secure IT infrastructure, Parkinson Wright partnered with EBC Group for a complete transformation. The goal? A cloud-first, fully managed IT solution that would eliminate downtime, boost performance, and support hybrid working.
Solutions at a Glance
Migration to the Cloud: Moving away from local servers to a cloud-based solution improved accessibility and scalability while reducing downtime.
Hardware & Software Standardisation: Every office now runs on the same systems, improving consistency and making IT support more straightforward.
Seamless Remote Access: Staff can now work from anywhere, securely accessing the same environment whether in the office or at home.
Upgraded Network Infrastructure: New routers, switches, Wi-Fi and leased lines created a fast, secure, and private network.
Enhanced Support: A real-time service portal gives staff instant access to help, speeding up resolution times and reducing stress.
Looking Ahead
With a reliable, modern IT foundation in place, Parkinson Wright is now positioned to scale, innovate, and serve clients with greater agility. Their partnership with EBC Group has removed the barriers once posed by outdated technology—replacing them with smart, secure, and seamless systems that support their long-term success.
Why EBC Group?
Beyond technology, Parkinson Wright valued EBC Group’s responsive, human approach. A close working relationship with EBC’s Mike Bridges and James Whitehouse built trust over time. Any issues—whether phones, servers, or software—were quickly handled, keeping the business running smoothly.
This confidence led to EBC Group becoming their go-to IT provider, managing the entirety of their IT systems.
Full Case Study Available Here:
Quality Solicitors Parkinson Wright
Industry: LegalLocation: Worcester
