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IT Support Solutions for Businesses 

Ensure that your business and team are protected, wherever they are working


EBC Group’s Managed IT Support for businesses, will improve the effectiveness of your IT systems whilst also providing your team with a fast efficient IT service. Having reliable IT systems and a team that can work effectively is crucial for the day-to-day running of your business.

Our managed IT support ensures that your business is protected and supported at all times. Providing you with a more robust, cost-effective service. We can take complete responsibility for your IT and systems, including resolving issues via our UK helpdesk, automated remote monitoring of your IT infrastructure, and if required on-site support and maintenance.

See how technology can improve your business…

See how technology can improve your business…

There is an ideal technology solution for your business, whatever your objectives. From a full-scale digital transformation project to simply saving money on your current IT setup.

Answer 4 questions to find which solution is right for your business.

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IT Support Overview

Our managed IT Support for businesses is provided per user and also per server, it will cover you for unlimited calls to our IT Support helpdesk.  We will respond to all IT Support calls within 1 hour, with support queries dealt with via our 1st line engineers unless escalation to 2nd line support or 3rd line support is required.

  • Telephone & remote support with a 1-hour response time
  • On-site support with an 8-hour response time (non-critical)
  • On-site support with a 4-hour response time (critical)
  • Automated Patch management
    Proactive 24/7 remote monitoring
  • Endpoint management
  • Inventory Scanning

EBC Automate

Our automation provides your business with automated remote monitoring, patching and endpoint management alongside our award-winning helpdesk support. Our agent is automatically deployed across your network, providing a full audit of and giving us complete visibility of all devices covered on your support contract.

The agent sits on every device enabling proactive monitoring on your servers and remote support on your endpoints. This will allow us quick remote access to each endpoint and means we can resolve issues quickly and efficiently and keep any downtime to a minimum, providing you with a fast and efficient IT support service.








Our IT Support for Businesses and Remote Workers

Helpdesk Support

Included with our award-winning IT support for businesses, is our helpdesk support. Businesses can contact us through a direct line if they encounter any issues with their IT. Our dedicated team will be ready to help you with your issue and turn around a quick response time to your IT related issues. Use our solution selector to find out what IT support package is best for your business.

Cyber Security

With our IT support services, we also provide the very best in managed cyber security solutions. Making sure your IT systems and data are protected by implementing a layered security structure across your business. Helping your business to mitigate against malicious attacks to protect your business It systems.

Cloud Computing

We also provide cloud computing solutions for our customers. Helping them to reduce costs, boost productivity and make data more accessible by taking advantage of cloud services and technology. It also helps keep your business systems and data secure and maintains your entire network from a centralised system. 

Connectivity

In modern business, having high-speed connectivity is essential for the day-to-day running of your organisation. The ability to access online files, documents and applications are essential for employees. That's why with our business connectivity solution, we can improve your connectivity through using cloud and VoIP systems, scalable to your needs. 

 

For more information check out our remote working e-book.

Calculate IT support costs

See your estimated support costs.

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IT Support features and benefits

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Proactive Monitoring

Proactive monitoring allows our IT Support team to monitor and understand how your servers and networks are performing. We can also identify potential areas of risk 7 days a week, 24 hours a day. This approach allows our IT Support team to discover any issues to stop them before they cause anything to stop working

Scanning
Patch Management

Patch management will perform automated scans to check devices within your IT environment. Identifying which patches are missing and updating each system, software, or app. This helps simplify the process of keeping your operating systems and applications up to date and boosts your cyber security

Remote Access Cloud
Remote Support Software

Our IT Support technicians can access our clients’ devices remotely to provide maintenance and support, enabling them to provide servicing instantly, from any location. Once connected, the technician is able to take control of the device to Install updates, troubleshoot issues, and even provide on-demand support

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Performance Reporting

You will receive regular update meetings with your dedicated Account Manager. These will include a detailed review of all the system reports that are included in your IT support package. Your Account Manager is on-hand to discuss performance as well as advice on your technology and recommendations for future projects



Endpoint
Endpoint management

Our IT Support team can help your systems and network get up and running with quick access to each managed endpoint. We can resolve issues fast and keep downtime to a minimum for your employees and keep them working even in the event of IT failure

Scanning
Inventory Scanning

Inventory scanning via Network Probe enables our IT Support team to perform automatically deploy and detect devices on our client’s network. Automated network scans provide us with the most current record of supported systems and devices, giving visibility into virtual machines as well as other network devices and helps align standards and support for easier device management


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EBC Group offered a comprehensive IT solution and took time to understand our business needs, both for now and the future. In addition, the installation and support process has been excellent.

Julian Powell, Business Manager , Hallmark Hulme

Our clients

Maac
TZ Twycross
black country
Talbots
Mainstay
BMW
Worcester

Arrange a FREE IT Consultation for your business

As an IT support firm, EBC Group is solely responsible for handling and managing IT support services for your business. With our services, we will implement, manage, and maintain every aspect of your business's IT environment, so you can receive complete IT support.

Get your free consultation

FAQs

What is IT support in businesses?

IT Support is typically supplied by a third-party technology company whereby they provide managed solutions and assistance to businesses for their IT. The technology they use allows them to fix, manage and maintain in-house hardware and software, the network infrastructure and protect your sensitive data. They can also provide an array of other services such as cloud computing, telephony, cyber security, and more!

Why do businesses need IT support?

IT Support is typically supplied by a third-party technology company whereby they provide managed solutions and assistance to businesses for their IT. The technology they use allows them to fix, manage and maintain in-house hardware and software, the network infrastructure and protect your sensitive data. They can also provide an array of other services such as cloud computing, telephony, cyber security and more!

Why do businesses need IT support?

It can be difficult for a business not specialised in technology to manage the multiple aspects of business IT infrastructure. IT support businesses alleviate this by providing a range of bespoke managed services and solutions. These aim to fix IT issues as they occur, manage your entire IT network infrastructure and improve connectivity and communications across your business. This is in addition to implementing layered security and data protection.

What different types of IT support are there?

Managed IT providers provide a wide range of services, so you can get support tailored to your business' needs. Here are a few ways in which IT support companies assist businesses:

 

See which industries we have helped with IT Support

With IT support services, we have helped multiple businesses across a wide range of industries and sectors. Have a look at how we have helped UK businesses with their IT support in the following industries.

Explore our industry page.