
Having reliable IT systems and a team that can work effectively is crucial for the day to day running of your business. EBC Group’s Managed IT Support will improve the effectiveness of your IT systems whilst also providing your team with a fast efficient IT service.
Our managed IT support ensures that your business is protected and supported at all times and will provide you with a more robust, cost-effective service than traditional break-fix models. We can take complete responsibility for your IT and systems, including resolving issues via our UK helpdesk, automated remote monitoring of your IT infrastructure, and if required on-site support and maintenance.
Our automation tools provide us with complete monitoring and management of your servers and systems, enabling us to perform automated health-checks and patching, which reduce the risk of errors and mean any network issues can be fixed before you’re even aware of them. Our fully managed, IT Support is delivered at a fixed monthly fee, ensuring that you will never receive an unexpected or inflated bill. You will receive regular update meetings with your dedicated Account Manager, including a review of detailed system reports that are included in your IT support package.
Our IT Support is provided per user and also per server, it will cover you for unlimited calls to our IT Support helpdesk. We will respond to all IT Support calls within 1 hour, with support queries dealt with via our 1st line engineers, unless escalation to 2nd line support or 3rd line support is required.
EBC Automate provides your business with automated remote monitoring, patching and endpoint management alongside our award-winning helpdesk support. Our EBC Automate agent is automatically deployed across your network, providing a full audit of and giving us complete visibility of all devices covered on your support contract.
The agent sits on every device enabling proactive monitoring on your servers and remote support on your endpoints. This will allow us quick remote access to each endpoint and means we can resolve issues quickly and efficiently and keep any downtime to a minimum, providing you with a fast and efficient IT support service.
For businesses looking for remote IT Support, our IT helpdesk and remote support software provides the ideal solution that enables you to support your remote workers. This will enable your team to work from any location whilst being fully supported by our specialist IT team.
Remote working eBookAt EBC Group, we offer a wide range of outsourced IT services to suit your business needs, including helpdesk support, cyber security, cloud computing, network management and connectivity. Find out about all of the benefits of outsourcing your IT.
Julian Powell, Business Manager , Hallmark HulmeEBC Group offered a comprehensive IT solution and took time to understand our business needs, both for now and the future. In addition, the installation and support process has been excellent.
Through our IT helpdesk and in-field engineers we can provide IT Support to companies based anywhere in the UK. With our headquarters based in the West Midlands some of the local areas we cover are shown below: