<img src="https://secure.leadforensics.com/103303.png" style="display:none;">
Skip to content

IT Support Coventry

Get award-winning IT support for businesses in Coventry

At EBC Group, we offer a range of IT solutions and support to companies in Coventry and across the UK. As an award-winning IT and technology provider, we help organisations plan, implement and support their IT solutions, so they can concentrate on running their business.

We can provide a fully managed IT service for your Coventry-based business, so you can benefit from the ongoing support of specialists who have vast experience and expertise in planning, implementing and supporting IT solutions for businesses of all sizes. Boost the quality and efficiency of your operations whilst reducing expenses. 

Coventry IT Support 

Our Managed IT Support services are provided per user and server and will cover you for unlimited calls via telephone and remote support.  We will respond to all IT Support calls within 1 hour.

  • 1 hour response time for telephone & remote support
  • On-site support with an 8-hour response time (non-critical cases)
  • On-site support with a 4-hour response time (critical cases)
  • Automated Patch management
  • Proactive 24/7 remote monitoring
  • Endpoint management
  • Inventory Scanning
  • Dedicated account manager

Our IT Support includes our EBC Automate software, a tracking agent which is automatically deployed across your IT network, and provides us with complete visibility of all the devices covered by your IT Support contract. This enables us to provide proactive monitoring on your servers and remote support on your endpoints. So we can resolve issues quickly and efficiently, keeping any downtime to a minimum.

Call our IT Support Line Now:

0121 585 4404

Why Partner with EBC Group for your IT Support?

As a total solutions provider, we offer a comprehensive range of IT solutions. This varies from IT support to more complex infrastructure projects. Alongside these services, we also provide telephony, connectivity, information management and managed print services.

Managed IT support means we fully manage your IT infrastructure and technology needs. Together we can define the services that your company requires and your priorities. You can have as little or as much control and input into these decisions and management as you would like. We offer a vast range of managed IT support packages and pay-as-you-go services for all sizes of businesses, and all levels of technical expertise. This includes support for your existing, in-house IT teams. Find out about all of the benefits of outsourcing your IT with EBC Group.

Our Coventry Clients

TZ Twycross
MCS Control Systems
Whitley Academy
LQ Estates

Find out more about how we help businesses in Coventry

Midlands Air Ambulance

What are people saying about EBC Group?

Just wanted to drop you a line to say thank goodness we took your advice last year and changed over to thin clients and the cloud. Wow, where would we be now if we hadn’t!

David Edwards, David Edwards Insurance

Our Partners and Accreditations

IT Support features and benefits

Locating Person

Proactive automated server monitoring across your entire network, meaning we can identify malicious threats before they impact your business

Update Software
Patch Management

Fully automated Patch Management and automatic software updates– Microsoft (Servers and Workstations). To keep all of your systems up to date and fully secure with the latest patches and fixes

Remote Support

Full remote access to all devices, allowing fast resolutions of user end issues and decreasing downtime for your employees, allowing them to work smoothly


Performance reporting is available for discussion with your account manager to identify where we can improve your technology. Keeping your business running efficiently


Software Deployments, scripting for repeated tasks, proactive maintenance. Meaning, that we are always making fixes as they appear without you even knowing or having to worry

Inventory Scanning

Inventory scanning via Network Probe. Probe to monitor none Windows devices. So we can keep a record of all your devices and support all windows and non-windows hardware and software

Calculate IT support costs

See your estimated support costs.

Frequently Asked Questions

Do you offer 24/7 IT Support?

We provide 24/7 monitoring and management as a standard element of our IT Support Packages. This includes proactive monitoring of your systems for potential issues. For remote help desk support and on-site Coventry-based support, our standard opening hours are Monday to Friday, 8.30 am to 5.30 pm. However, we can provide a tailored out-of-hours support package which also includes weekend cover if required. We can be flexible to ensure your business gets the IT Support it needs.

How much does IT support cost?

We offer 3 types of support via Managed Services – Per User and Per Server and Retainer Agreements, based upon 15 minute support vouchers.

Your IT support cost will be determined by the following:

  • The number of users 
  • The number of servers
  • Number of workstations  

Use our IT support cost calculator below and get a quote today.

Are you a Microsoft Certified Partner?

EBC Group is a Microsoft Silver Partner and a Microsoft Authorised Education Partner (AEP), which means we can often pass significant cost-savings and discounted licensing to charity and not-for-profit organisations, such as those in the education, sports and third sector. We provide full management and support for Office 365 as well as additional services for Backup and Disaster Recovery.

What is your average response time?

We will respond to your issue within one hour and will aim to act and resolve your problems within 24 hours. We can also provide standard or bespoke SLAs for agreed hours of cover, which can include extended hours of cover (evenings or weekends), or cover for different types of hardware. 

Simply get in touch to discuss your support requirements.

What do you specialise in?

We specialise in managed IT support services to SME clients in Coventry and across the UK. We work with clients in many different industries, including Legal, Hospitality and Manufacturing.

What type of IT support do I need?

Deciding what type of IT Support you need will depend upon your current setup and resources. Answering the following questions will help you determine what IT Support you need.

  • Do you need to completely outsource all of your IT Support, or do you have an internal IT person/team in place, and you just need some additional support?
  • When do you need IT Support, only during the working day, or do you need additional cover on evenings and weekends?
  • Do you need remote support only, or do you require an on-site engineer on certain days?
  • Is your team office based, working from home, or a mixture?

    We specialise in supporting a wide range of clients, each with their requirements. Talk to us about how we can help, or take our IT Solutions quiz here to determine the best services for your business.
Why is EBC Group different to other IT Support Providers?

At EBC Group, we believe in creating a partnership, so that we can understand your business needs and provide the IT Support you require. Our aim is that you can concentrate on running your business whilst we plan, implement and support your technology.

We understand that if your team can’t work because of IT issues, it is disruptive and costs your business money. That’s why we aim to have IT issues resolved as quickly and efficiently as possible. Our IT helpdesk team are fully trained and knowledgeable, so can resolve issues quickly and help your team without using technical jargon.

We provide continual technical training for our teams to ensure that our support staff have a high level of technical skill. This means you will always speak to a welcoming and fully certified member of our in-house IT service desk team, who will aim to resolve your problem as quickly as possible, with minimum disruption for your business.

We will assign you an Account Manager who will meet with you regularly to discuss any issues and any future requirements. So you have the full management and support you need or want.

How do we access IT Support in Coventry?

We offer a variety of ways to contact our IT Service desk. By telephone on 0121 585 4404 or via email: techsupport@ebcgroup.co.uk.

Our Digital Ticketing System enables our helpdesk to provide an enhanced level of service to our clients, by providing them with a user-friendly, efficient communication tool.

You will also have access to a dedicated primary technician, our service manager, Account Manager and Account Director where needed.

Our IT Services

As an integrated Managed Service Provider we can provide service across a range of technology to suit your business needs.

Cloud Hosting
Cloud Hosting
Cyber Security
Cyber Security
Disaster Recovery
Disaster Recovery
Print & Data
Print & Data

IT Support for Remote workers in Coventry

For businesses looking for remote IT Support in Coventry, our IT helpdesk provides the ideal solution that enables you to support your remote workers. This will enable your team to work from home whilst being fully supported by our specialist team.

Remote Software Support

Our IT Support technicians can access our clients’ devices remotely to provide maintenance and support instantly, from any location. Once connected, the technician is able to take control of the device to perform whatever task is required. Such as installing updates, troubleshooting issues, and providing on-demand support.

Rather than wait for us to travel to your location, we can now support you at the click of a button for a range of servicing needs. No matter when an issue comes to the fore, you can count on us to act quickly and do everything in our power to resolve it at the earliest opportunity. 

For more information on remote working solutions, download our free e-book.

Browse our IT Resources & Blogs here

Arrange a FREE IT Audit for your business

microsoft cloud service provider logo black
dell technologies gold partner logo black
cisco partner black
cannon pro partner logo black
sophos partner logo black
watchguard one gold partner logo black

Contact Us