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Unified Communication Solutions

Bringing all your communications sources together in one simple interface

Offering a host of Unified Communication and Collaboration (UC&C) solutions that integrate, simplify and unify your business communications in order to optimise your digital workforce.

EBC Group’s Unified Communication and Collaboration (UC&C) solution brings together your email, text and voice work seamlessly with live voice, audio, video conferencing, and web collaboration, in one easy to use interface. 

Unified Communications refer to the method by which messages from a variety of sources, such as IP telephony, email or video can be brought together in a single platform for the user to access, in real-time, wherever they may be.

UC&C tools are an integral part of creating a digital workplace and are key for keeping a remote workforce connected.

For example, they will be able to receive a voicemail message and choose to access it through either e-mail or a mobile phone.

EBC Group’s unified communications platform runs on Swyx, which provides the most advanced IP-based communication system on the market.

Swyx offers you all the functionality of a traditional telephony system with so much more, including integrating voice with messaging and rich presence.


revenue growth for UC in 2019


of SMEs have deployed unified communications


of organisations have deployed part of their UC solution in the cloud

Features and benefits

Locating Person

Instantly see the availability of others, and display your own status saving time and avoiding unsuccessful communication attempts

Unified Messaging

Make your communication environment unique to you, by branding with specific contact information and quick dials

Single Number

One single number is easily routed to your mobile, desk or home phone, so you never miss a call again

Corporate Contacts

Linking up phone books across all locations saves time trying to retrieve contact details when you need them most

Click Web
Click to Dial

Connect directly from Outlook or a web browser, without having to leave an application to type in a number


Make your communication environment unique to you, by branding with specific contact information and quick dials

See your telephony costs

UC features allow all employees to easily collaborate from anywhere and in different ways, reach someone (internally or externally) in an instant. One of the features that many organisations are first interested in, is the ability for a single number to be assigned to a person’s mobile device, home office or other locations, and have calls follow the person or push/pull between devices without having to disconnect and then reconnect the call.

Another popular feature, known as voicemail-to-email, allows voice messages to reach managers or employees when they’re away from the office or working remotely by sending an audio file of the voicemail (such as an MP3, MP4 or .wav file) to the recipient’s email. Other unified communications software that includes tools which redirect calls to back-up numbers if there’s a power outage or network issues.

The main benefits organisations are interested in when looking at UC are:

  • Presence: availability of the other users
  • Unified Messaging: 1 inbox for emails/voicemails/faxes
  • Integrated Conferencing: Audio or Web based
  • Instant Messaging/Chat
  • Single Number Reach: calls are routed to a mobile, desk or home phone
  • Click to Dial: easily connect from Outlook and/or a web browser
  • Corporate Contacts: link-up phone books across all locations
  • Extension Dialling: from all locations, domestic and international
  • Customisable Menus: brand with specific customer information

Our clients

TZ Twycross
black country

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