Careers at EBC group

Salary: £26,000.00 - £30,000.00 per year

Due to ongoing business growth, an exciting opportunity has arisen for an experienced Installs engineer to join an industry leading integrated technology provider based in Halesowen, Birmingham.

This individual will join the existing Technical Services team, supporting the delivery and implementation of end-user devices, network equipment and related IT products and services.

EBC Group has a wealth of experience in providing managed IT services to businesses across the UK. At the forefront of business innovation, EBC Group services encompass a comprehensive range of managed services including Infrastructure as a Service, unified communications, backup and disaster recovery, managed print solutions and many more.

The Role

EBC Group are currently recruiting for an Installs engineer to join an exciting and growing Installs team, delivering technical IT solutions into both new and existing customers within EBC Group’s portfolio of clients.

As part of our Installs team, you will be responsible for the delivery, installation, configuration, and implementation of networking equipment, end-user devices, and related IT products and services. Working as part of the Technical Services team, the role ensures that customer deployments are completed efficiently, professionally, and to a high technical standard.

This position requires good technical capability, excellent customer-facing skills, and a methodical approach to installation and troubleshooting.

Key Tasks and Responsibilities

• Deploy and configure end-user devices such as desktops, laptops, and peripheral equipment.

• Install, configure, and commission networking equipment including switches, routers, firewalls, and wireless infrastructure.

• Perform on-site and remote installations in line with project scope and technical specifications.

• Conduct pre-installation testing and quality assurance checks.

• Troubleshoot and resolve hardware, connectivity, and configuration issues during deployment.

• Liaise with Project Managers, Service Desk, and customers to ensure smooth project delivery.

• Provide basic user guidance and handover following installation.

• Maintain accurate installation records, asset documentation, and configuration details.

• Adhere to company standards, health and safety regulations, and customer site requirements.

A range of technical skills will be needed to implement solutions, including but not limited to:

• Experience installing and supporting networking equipment and end-user devices.

• Entra ID / Active Directory

• Basic Microsoft Windows Server understanding

• Microsoft 365 / Azure understanding

• Autopilot

• Intune policy design

• Desktop OS & Office Applications.

• LAN/WAN Networking (Firewall / Switching / Routing) Understanding

• Strong troubleshooting and problem-solving skills.

• Excellent communication and customer service skills.

• Experience with basic cabling and rack installation.

Competencies and Experience

• Minimum 2 years of experience in an IT Installs/Support desk role within a Managed Services environment.

• Professional and customer-focused approach.

• Self-sufficient with strong organisational management skills, including ability to log & manage time effectively.

• Exceptional communication skills, both written and verbal.

• Keen troubleshooting and problem-solving mindset, providing proactive solutions to business issues.

• Professional and customer-focused approach.

• Flexible and adaptable in fast-paced environments.

• Full, clean driving licence and willingness to travel to customer sites.

Job Type: Full-time

Benefits:

Company car

Company pension

Cycle to work scheme

Free parking

On-site parking

Private medical insurance

Sick pay

Ability to commute/relocate:

Halesowen B63 1ED: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Job Description:

EBC Group, an established MSP based in Halesowen with over 30 years of experience, are seeking an experienced IT Project Manager to oversee the meticulous planning, execution, and delivery of Managed IT projects.

The successful candidate will work closely with cross-functional teams to ensure successful project delivery, from pre-sales handover, delivery with the project engineers through to project closure and handover to service delivery for ongoing support.

Key Responsibilities

The ideal candidate will take responsibility for the definition, documentation, and successful completion of projects as well as:

• Ensuring effective project control, change control, risk management and testing processes.

• Developing and maintaining Scope of Works and Project Plans.

• Monitor and manage resources, revenue and capital costs against the project budget, updating all project stakeholders regularly.

• Ensure compliance with project management methodologies, policies, and standards.

• Develop and maintain relationships with both internal and external project stakeholders.

• Maintaining and upholding the communication management plan. Proactive and outstanding communication skills where all project stakeholders are engaged throughout the lifecycle of project.

• Efficient project resource management, including project teams, third-party vendors, and 3rd party software providers.

• Arranging third-party vendor calls and scheduling key migration dates for projects.

• Ensure successful project delivery within project, time, and scope creep tolerance.

• Creation and ownership of RAID documentation. Managing risks and issues effectively, operating within risk tolerances and escalating to project stakeholders when required.

• Upholding project governance, providing weekly project status reporting and gate reviews. Quality assurance carried out at each project gate.

• Providing project checkpoint reports for senior management and appropriate internal teams, regularly updating internal systems reference project statuses.

• Facilitate meetings whilst collaborating with cross-functional teams to identify and resolve project issues.

• Ensure compliance with project management methodologies, policies, procedures, and standards. Facilitating continual improvement of project management processes.

• Ensure effective change management processes are maintained to manage project scope changes.

• Planning for Service Acceptance and working with Service Delivery to ensure seamless transition to BAU.

• Maintain documentation of lessons learnt, post implementation reviews, client project sign offs, operational readiness confirmation, benefit realisation and project closure report.

Required Skills & Qualifications

Minimum of 2 years’ experience in managing a variety of IT Infrastructure projects including:

• Cloud Technologies

• Migrations to Microsoft Azure platform.

• Microsoft Azure services (Entra ID, InTune, Security services)

• SharePoint migrations.

• Citrix platform.

• Connectivity and Firewalling.

• LAN & Wireless LAN installations and upgrades.

• Site Moves.

• Proficient understanding of the Microsoft product suite.

• Highly IT literate.

• Awareness of ITIL.

• Experience of both Agile and Waterfall project methodologies.

• PRINCE2 certified advantageous

• Experience of end-to-end project lifecycle delivery.

• Confident conduit between departments.

• Proactive problem management.

• Effective communicator both with both internal and external project stakeholders.

• Process driven.

• Ability to handle stressful situations with professionalism and perseverance.

• Proficient experience in managing multiple projects and multi-tasking.

Job Types: Full-time, Permanent

Pay: £40,000.00-£48,000.00 per year

Work Location: In person

Job Types: Full-time, Permanent

Work Location: In person