Midlands Air Ambulance Charity (MAAC) is one of the UK’s busiest pre-hospital emergency services, completing over 78,000 lifesaving missions since 1991. Operating across six counties, their team relies on rapid deployment via air ambulances and critical care cars to respond to everything from road traffic collisions to cardiac emergencies.
When MAAC embarked on a major milestone—the move to a purpose-built, state-of-the-art headquarters—they needed more than bricks and mortar. They needed technology that would allow them to operate without disruption, support their fast-paced, high-stakes mission, and grow with their organisation. That’s where EBC Group came in.
By designing and implementing a robust, secure IT infrastructure, EBC Group ensured a seamless transition to MAAC’s new HQ, allowing their team to continue their lifesaving work without missing a beat.
About Midlands Air Ambulance:
Since 1991, Midlands Air Ambulance Charity have responded to more than 78,000 missions, making them one of the busiest air ambulance services in the UK.
Midlands Air Ambulance Charity operates from strategically located regional airbases at Cosford in Shropshire, Strensham on the Worcestershire/Gloucestershire border and Tatenhill in Staffordshire. Each aircraft carries a crew comprising a pilot, two paramedics or a paramedic and flight doctor, plus full life-support medical equipment. Three rapid response vehicles are deployed when the helicopters are unable to fly, due to bad weather for example.
Midlands Air Ambulance Charity’s mission is to provide patients with outstanding pre-hospital care and lifesaving intervention through the operation of helicopter-led emergency medical services (HEMS) - they will continue to save more lives and improve survivors’ quality of life through the provision of a comprehensive, transparent, clinical and operational helicopter led emergency service aligned to changing patient need and demand.
The Challenge
Relocating a charity that responds to an average of 12 emergencies per day brings unique challenges—especially when the stakes are this high.
Midlands Air Ambulance Charity’s move wasn’t just about consolidating clinical and non-clinical teams under one roof. It was about ensuring their vital operations could continue uninterrupted, with zero compromise on speed, communication, or data security.
Challenges at a Glance
Centralising Operations: Bringing teams together for better collaboration while keeping services fully operational.
IT Infrastructure Requirements: Creating a reliable, secure, and scalable system tailored for emergency healthcare services.
Construction Coordination: Integrating complex IT needs into the building’s fabric from the outset.
Tight Deadlines: Avoiding any delays that could disrupt emergency response times.
Remote Work Considerations: Ensuring remote capabilities during the switchover period.
Trusted Expertise: Finding an IT partner capable of understanding and addressing these highly specific operational needs.
The Solution
From the beginning, EBC Group was an active member of the relocation team, offering expertise in IT design and infrastructure to ensure technology was embedded into the building’s foundations.
Solutions at a Glance
Early Engagement and Consultation: EBC Group joined the project in the planning phase, ensuring their expertise influenced every step of the build.
Collaborative Project Management: A dedicated project manager was appointed to keep all stakeholders aligned and to streamline decision-making.
Future-Ready IT Solutions: From secure connectivity to hardware setup and robust cybersecurity protocols, every solution was built with MAAC’s unique operational demands in mind.
Remote Work Enablement: Staff were equipped for remote working during the relocation, allowing operations to continue without disruption.
On-the-Ground Support: EBC Group was physically present during the move, offering hands-on support and troubleshooting in real time—ensuring a smooth transition and immediate peace of mind.
Proactive Problem-Solving: Potential issues were addressed before they could arise, minimising risk and delay.
Why Midlands Air Ambulance Charity Chose EBC Group
🥇 Award-Winning Expertise – Recognised as Managed Service Provider of the Year
✅ Reliable & Responsive – Quick turnaround times and 24/7 support culture
🖥️ Tailored Solutions – Deep understanding of MAAC’s mission-critical needs
👨🏻🔧 Flawless Execution – IT systems fully operational from day one
Full Case Study Available Here:
Midlands Air Ambulance
Industry: Air ambulance and emergency medical servicesLocation: Midlands
