Indicators for a good managed service provider

There are many indicators of a great managed service provider and a bad one. From response times to what they offer, here are a few things to look out for, when finding the best-managed service provider in the UK.

• Proactive monitoring and maintenance services.
• Offering a full suite of Managed services.
• Offering IT consultancy
• An assigned Account Manager, Account Director and Technical Director
• On-site and Off-site support.
• A wraparound call out service.
• SLAs and quick response times.
• Accreditations such as ISO and Cyber Essentials Plus. See all of our accreditations.
• GDPR compliant.
  
  At EBC Group, we offer an optimal, easy to understand, and comprehensive service. Get in touch to find out more.

Why choose EBC Group as your Managed Service Provider?

1. We are a managed service provider in the UK. We supply, implement, manage and proactively support everything that your business needs. This includes both on-site and off-site at our UK data centres.
   
   
2. By managing all aspects of your technology and infrastructure, we’ll develop an in-depth understanding of how your business runs. Giving us real insight when it comes to recommending new ways to improve your business IT infrastructure.
   
   
3. We create a tailor-made, managed service package that fits the requirements of your business. Our package is planned and implemented by our in-house team. Who is on hand to provide ongoing maintenance, development, and support.
   
   
4. We ensure that everything works cohesively together and is fully supported to do the job it’s required to do. Our team is made up of are highly experienced MSP professionals who you can rely on to find a solution to your IT woes.

What is a managed IT service provider?

Managed service providers deliver services that fully manage the entire infrastructure and IT systems within a business. They supply services like network monitoring, IT infrastructure and data security.

Through proactive monitoring and continuous network and device maintenance, MSPs can identify and solve problems quicker than simply outsourcing all of their IT to different suppliers.

A good managed service provider will take a much more holistic approach to your business. They will provide fully managed and excellent technology services by offering superior operational support, and service enhancements.

A managed service provider offers proactive managed services for your entire network and every device in your business. This includes maintenance, spotting issues before they arise, and helping to reduce the risk of costly downtime.

The top managed service providers maintain the day-to-day running of systems and services, from managed hosting to managed print and data. Freeing up in-house personnel to take care of other business tasks.