Remote Working

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Improve flexibility and increase productivity with remote working

Business with no limitations – remote IT solutions that meet the challenges of a modern workforce

EBC Group provides remote working solutions that give your employees the ability to work any time, from any location, with access to systems and applications from a multitude of devices, including tablets, smartphones and laptops.

Our range of remote working solutions will ensure your employees can perform their usual day-to-day tasks without the tie of being in the office, including access to all relevant data and applications with the same levels of security and compliance.

Ladies on helpdesk in remote IT support office

For a lot of organisations the COVID-19 pandemic was the first that they had to test whether they had the capacity for their teams to work from home and many found their technology setup was not as resilient as they had expected. This can be as simple as not having enough laptop and mobile devices available and having to rely on unsecure home devices to not having the sort of collaboration tools which make communicating and sharing work easy to achieve.

An ideal situation would see your home workers being able to operate exactly as they would within the office, with seamlessly access to documents and data and the ability to easily share work with other team members and customers. Whilst being easily accessible to customers via your phone system or video conferencing.

There has been a significant increase in the number of organisations using Office 365 for their remote workers. EBC Group’s Managed Office 365 service ensures that your team can access their data securely and it’s fully backed-up as well as fully integrated into all your processes.

Our team of highly trained technical specialists will identify your remote working demands, helping to plan, implement and support your remote working solutions, offering a comprehensive range of services that includes, communications, data management and IT support.

Features and benefits

Productivity

Increase productivity of your workforce, with home and remote working capabilities, helping staff access business systems from any time and any location

Reduce costs

Reduce the costs of office overheads, including utility bills and maintenance, freeing up space and reducing carbon footprint

Time saving

Employees can save time commuting back and forth from the office, using that time much more valuably to complete tasks and close business

Support

Whether in the office or working remotely, employees will receive the same level of support and security across their systems

Collaboration

Communicate and collaborate with colleagues and clients with a host of remote comms tools, including conferencing, messaging, email and Skype

Automation

Automation of workflows and processes eliminates the time on manual tasks; ensuring employees access the right information and complete it at the right time

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Our Remote Working solutions?

Remote workers love the cloud because it provides a simple and secure experience where they can sign in from anywhere on any device.

Cloud computing increases security and gives users access to a remote virtual work environment so they can access all the same systems, applications and data, that they could when they are in the office.

Cost-effective: You don’t need to spend money on equipment or infrastructure needs and relieves the burden on your IT staff.
Scalable: You can add or remove services as needed.
Convenient: Remote employees have easy access and the cloud makes to access and share work.
Secure: The most secure way for workers to access data.

Once you’re up and running on the cloud, you can further improve collaboration with cloud-based business tools and software, such as those related to project management and communication. These give your remote employees the same level of access your in-house staff enjoys. Information Management software enables users to easily edit and share documents with other team members and customers.

Microsoft Teams:

Microsoft Teams is the perfect tool for home workers that enables them to simply communicate, collaborate and share with other members of their teams wherever they are located. Features include Chat, File Sharing, Team Conversations and Team meetings via both audio and video. Microsoft Teams integrates with Office 365 and is also included within the free license. Microsoft Teams has an intuitive, easy-to-use interface that it simple to use and ensures uptake. Combined with familiar apps like Word, Outlook and Excel, means your team members can be up and running straight away.

Remote employees often work from different places and heavily rely on their mobile devices and laptops. By making mobile a key part of your workflow strategy, you offer more flexibility and create better efficiency.

Unified Communication brings together your email, text and voice seamlessly with live voice, audio, video conferencing, and web collaboration, in one easy to use interface. This makes it simple to integrate different interconnected communication channels into one simple channel.

You can seamlessly integrate your smartphone into the company communications system. Simply install an App on your mobile device, and your mobile phone instantly becomes a full-value extension of your phone system.

Easily accessible even when out of the office: With a mobile app as part of your telephony your remote workers can be reached under one single phone number. This means they can be reached at one single business number, no matter whether they are using a mobile device or a fixed phone and wherever they are working from. When using the app to make outgoing calls, your office number is displayed so callers are unaware where the call is being made from.

Cyber Security has been at the top of the agenda for many organisations and home working should not comprise this. As mentioned above cloud provides the ideal solution for secure access.

Mulit-Factor Authentication (MFA)

MFA provides an extra layer of security to make ensure that those trying to gain access to an online account are who they say they are. With 2FA, a user will enter their username and a password. Then, instead of immediately gaining access, they will be required to provide another piece of information.

Anti-Virus protection

Business need to be able to provide protection to their users wherever they
are working. Anti-Virus protection such as Sophos Home Edition includes artificial intelligence to block
advanced viruses, malware, exploits, and ransomware attacks.

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18 months ago we made a decision to work in a different way, adopting full remote access to our IT systems and Office 365. When COVID-19 hit in March we were immediately able to just close our office base down and have our all of our staff working remotely, with absolutely no disruption to our service for carers- who, in that time, needed more than ever our support, which was essential for us.
Mel Smith, Service Manager, Worcestershire Association of Carers