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Microsoft Teams Direct Calling

Use Microsoft Teams as your cost effective business phone system

EBC Direct Calling is a flexible, accessible way of making external calls directly from Microsoft Teams. Enabling you to make free calls with enhanced call control features and carrier grade infrastructure via direct routing.

EBC Direct Calling is a lower cost alternative to Microsoft’s Business Voice package, plus you also benefit from an additional 800 free bundled minutes every month.

EBC Direct Calling Package

  • EBC 365 Phone System
  • EBC Direct Routing License
  • EBC Call Plan (incl. 2000 minutes to local, national and UK mobiles)

£11.99 per month

Enhance your calling package

Get the most out of your Microsoft Teams experience with a range compatible business phones and other conference hardware.

  • A range of audio and video device solutions cover everything from personal and team collaboration to huddle rooms and large conference rooms.
  • Voice and video devices from entry to premium level, flexible enough to fit any budget.
  • Plug-and-play. Users get their phones, plug them into the network and are ready to start working.


Video Phone (with built-in camera)

£6.50 per month*




Stereo, Bluetooth & USB Headset & Camera

£5.50 per month*



Features and benefits

Voice Enabled
Voice enablement

Enable full PSTN breakout to the public telephone network

Phone Bill
Reduce telephony bills

EBC Direct Calling is a lower cost alternative to Microsoft Calling Plans and allows you to maximise existing 365 license costs


Manage one unified and consolidated audio, video, and web conferencing solution rather than several products from multiple providers

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Stress Free Migration

Whether you are already using Microsoft Teams or completely replacing your existing phone system, we ensure a smooth and seamless migration to EBC Direct Calling

Fully Managed

Completely managed service within our data centres with full support from our team of experienced engineers

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Full integration

EBC Direct Calling s a modern cloud-based telephony solution that integrates into Office 365. Transform how work gets done by unifying calling, chat, meetings, calendar, and email for an all-in-one communication solution

Our partners

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Direct Routing refers to the process of routing Microsoft Teams to the PTSN (traditional phone network). Although until recently Teams has been mainly used as an internal communications tool, it is now possible to develop the platform to be used as a fully fledged business telephone system. There are essentially two ways of doing this:

Microsoft Teams Direct Routing:

Created and maintained by Microsoft in the cloud, these plans essentially turn Teams into a fairly light-touch hosted PBX, tightly integrated with the rest of Teams’ functionality. This option is expensive and only available in a limited number of geographical areas. Porting numbers can also be confusing and time consuming, with no dedicated contact to help with the process.

EBC Direct Routing:

Enables your business to connect Microsoft Teams to a telephony provider such as EBC Group. This allows you to take advantage of cheaper call rates, more flexibility with full support provided by EBC Group. Direct routing is seen as attractive to organisations because it gives them the flexibility to choose their own telephony provider, whilst retaining full integration with the Microsoft Teams platform.

Our clients

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