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Success Story
New IT and connectivity help to modernise Air Ambulance’s communications
Communications
Advanced communication technology is vital to running your business
Modern communications IT services have led to improved accessibility, optimised business processes and ultimately increased productivity in the workplace. A more integrated workplace enables employees to easily and quickly communicate internally and with customers. This then leads to improved efficiency and productivity in your workplace.
With the PSTN switch-off taking place in 2025 many businesses are examining their existing telephony, telecom security services and connectivity provisions. Having someone manage all of your telephony and IT communications from one place gives companies the flexibility to maximise productivity and reduce costs and downtime.
Why choose EBC Group for your communication services?
Our advanced software IP-based telephony enables organisations to benefit from the numerous features of a modern unified communications telephony system.
Unified Communications (UC) refers to a phone system that integrates multiple communication methods within a business, including phone calls, video conferencing, instant messaging, email or SMS.
It will integrate all these communications seamlessly and will be compatible with your existing IT infrastructure and business platforms, such as your company CRM. Meaning you have a streamlined communication service from top to bottom. This will help your business to communicate directly with customers effectively.
Benefits of communication IT services
Benefits
There are many benefits to utilising communication IT services and telephony. It can help make your business more efficient, communicate quickly and clearer with customers and is more secure.
Here are just a few of the benefits.
Efficiency
Having all of your communications unified under one telephony service allows your staff to communicate faster and easier. In addition, from one platform, your staff can redirect calls and join online meetings with clients whilst being fully remote. This will reduce the number of calls you will see dropped from your business and allow you to improve your customer service.
Cost effective
Since your communications will be unified, there wouldn’t be a need for subscribing or paying for multiple different services. You would only pay for the services you require through one provider. So, all of your communications and telephony needs are being fully supported and managed by one provider. So you can reduce your overall communication costs.
Streamlined
By using communication IT services in your business you can streamline all your business communications into one place. You can also fit this in with your business IT infrastructure to create a long-lasting and effective communication process. It gives you a clear line of communication to your customers and internally through emails, instant messaging, video conferences and more.
Security
By using unified communication technology, you can help increase the cybersecurity of your business systems. As you move your communications to one centralised place, all meetings, emails, messages and calls will be fully encrypted through software like Office 365. The security software they use is hard to break into, especially as they use and implement 2-factor authentication, which is very secure.
Real time communication
By using services like Office 365, you can communicate in real-time with both your employees internally and customers and clients. This makes your communications faster and more effective with the bonus of being able to share work in real-time as well.
See how technology can improve your business…
There is an ideal technology solution for your business, whatever your objectives. From a full-scale digital transformation project to simply saving money on your current IT setup.
Take 30 seconds to find which solution is right for your business.
Hanna Sebright, CEO, Midland Air Ambulance CharityWe were looking for an organisation that could take us to the next level of IT provision. EBC Group offer exceptional value for money and support us in our commitment to keep our costs down, enabling us to re-invest as much as possible into patient care.
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