How fast does your business need help in an emergency? a day, an hour? - How about less than 10 seconds.
Whether you're a solicitor handling sensitive case files with tight court deadlines or a finance team finalising year-end reports under regulatory scrutiny, one thing is certain: IT problems can’t wait.
Unfortunately, many professional firms still suffer from slow, reactive IT support. Tickets disappear into inboxes. Phone queues drag on. Staff are left stuck, unable to work — often at the worst possible time.
Slow or unreliable support doesn’t just frustrate staff — it creates risk.
In legal firms, it can mean missed deadlines, postponed hearings, or even a breach of your SRA obligations around continuity and client confidentiality.
In finance, a delayed response might lead to incorrect reporting, failed compliance submissions, or data access issues that hold up audits.
These delays don’t just impact workflow. They undermine trust — both internally and with your clients.
Law and finance operate under strict rules around uptime, data handling, and service availability.
SRA and FCA guidelines expect firms to have adequate operational resilience and incident response capabilities in place.
Regular audits, cyber insurance, and client contracts often require documented evidence of IT availability and business continuity.
Fast, accessible support is a vital part of meeting these obligations. It’s not enough to have a ticketing system. Your provider needs to be immediately reachable, understand your environment, and be equipped to resolve issues fast — not days later.
At LawFinity, we work exclusively with legal and financial clients, which means our support desk is built around the exact needs of your industry.
No overseas call centres
No automated mazes or bots
Direct access to engineers who know your setup
Help when you need it — not hours later
Our average call answer time is currently sitting at under 10 seconds — and we’re proud of that. Because when your business-critical applications freeze up, your emails go down, or your document management system stops working during court prep… you shouldn’t have to wait.