Unified Communications

Why do I need Presence?

As part of our telephony package you get access to enhanced functionality such as rich presence information, but what is it and why does your business need it?

If your business has difficulty reaching its people, whether they are in the office or on the road, then presence technology could help you to work in a much smarter way.  Presence information, often referred to as ‘rich presence’ or ‘presence technology’ is not a feature that you will find on a traditional office phone system, but it’s helping to transform business by providing real time access to employees and staff members wherever they are.

What is real-time information?

Real-time information gives you access to critical information, immediately, when you need it, rather than waiting or leaving messages for people to get back to you. Presence technology is a type of real time information which is vital for effective mobile working - the feature provides seamless communications from people at home to people on the move and people in the office.

How does presence technology work?

As the technology syncs seamlessly with your current desktop applications including Microsoft Outlook, the system is able to combine contact lists with updates from a user’s calendar. Equally, a user is able to change and update their presence status easily via the user dashboard. For example if an employee is in a meeting or on a call, the user’s contact profile is updated automatically, informing their contacts that they are busy or unavailable. Presence information helps employees find and communicate with one another efficiently and effectively.

Everything's under control

Being able to define your own speed dials for internal and external contacts means that  you can access frequently dialled numbers as quickly as possible. Create your own tabs which help you to structure your speed dials, such as by classifying them by departments. In addition a call journal will provide an overview of all incoming and outgoing calls, redials, missed calls, own callback requests, and recorded calls.

Quickly find your contacts

You will want to have both a company-wide phone book and a personal phone book available. Swyx enables the company phone book to show presence information, which means the user can search easily for entries within phone books or directly. Using the practical hotkey functionality, you can select and dial phone numbers in any Windows application at just the click of a mouse.

Thanks to the Swyx Connector for Skype, all enterprises who use Swyx and at the same time rely on Skype for Business, can now easily take advantage of Swyx’s telephony functions, adding extensive telephone system functionality to their corporate communication in an easy and convenient way. The benefit is manifold, complementing and combining Skype’s Messaging and Collaboration features with the extensive telephony functions of Swyx.

Swyx and Skype perfectly combined in one unified user interface

The Swyx Connector for Skype for Business is intended for enterprises which are using:

• the online-version of Skype for Business as part of Office 365
• a local Skype for Business server
• Skype for Business online from the cloud

A single user interface for all applications

With the Swyx Connector for Skype you can seamlessly integrate all essential telephony features into the Skype interface. This means: No extra port for users to switch applications to use all performance features.

Easy installation, simple configuration

If you already use Swyx and Skype in your company all you have to do is to install the Swyx Connector on your PC workstation. This forms part of the installation package and is selected as an additional installation option. Once installation is complete you can use exclusively the Skype user interface to control all telephony functions.