Titan Europe

EBC Group transform Titan Europe Plc's dated infrastructure, with state-of-the-art IT, telephony and print systems.

  • Video
  • The Challenge
  • The Approach
  • The Solution
  • Feedback

Titan Europe benefit from IT and technology managed services

The Challenge

Despite employing a capable internal IT team, the huge site with multiple offices and warehouses made it difficult to manage the old analogue technology, cabling and equipment

When EBC Group first met with Titan Europe, the business was struggling to maintain a disjointed and messy print environment. Each room housed their own individual printers that required various toners and paper, making the overall process costly and inefficient. 

From further discussions, EBC Group also found that Titan were running an antiquated telephone system via traditional ISDN lines, which were expensive and inflexible. Despite employing a capable internal IT team, the huge site with multiple offices and warehouses made it difficult to manage the old analogue technology, cabling and equipment. Linking between, and connecting these sites was a real challenge, in addition to the consumer level Wi-Fi which meant remote access was not possible.

The Approach

As a total solutions provider EBC Group were able to create a bespoke solution including a range of technology from managed print to managed IT, telephony and Wi-Fi.

  • Titan Europe Plc were looking for a partner that would provide a consultative approach and a vision for the future. After a full audit EBC Group made recommendations and the steps for achieving it. 
  • As a total solutions provider we were able to create a bespoke solution including a range of technology from managed print to managed IT, telephony and Wi-Fi.
  • The first step was to remove all of old printers and replace these with a smaller number of multi-functional devices, as part of managed print service.
  • EBC Group replaced the old analogue line with a leased line, replacing ISDN lines with modern SIP trunking to provide VoIP telephony. 
  • A fully managed IT infrastructure was installed, providing co-location to EBC Group’s private data centre, with a hybrid cloud solution providing on-site and off-site support.
  • EBC Group provided business-grade wireless which gave full seamless roaming across the entire site with both private and guest access. 

The Solution

Titan Europe Plc have received a range of benefits which have improved both efficiency and lowered operational costs.

  • Titan Europe Plc have received a range of benefits which have improved both efficiency and lowered operational costs.
  • Consolidation of print devices and the introduction of a managed print service has significantly lowered both maintenance and consumable costs.
  • Their new telephony system has made savings across their communications, with the bridged network enabling free calls to other sister sites, including overseas.
  • Employees are now able to connect remotely to the network, even when abroad which has significantly reduced mobile phone bills.
  • Their new Wi-Fi solution means they have remote access to the internet across the entire site. Titan Europe PLC have since been able to develop an in-house application and provide their engineers with electronic devices and scanners that link to their back office system. This has removed the need for time consuming paperwork and improved up-time and maintenance of machinery.