Telephony Systems

A scalable, reliable and low cost solution

Offering significant benefits over traditional telephony, our VoIP service delivered via the Swyx telephone system offers a scalable solution and provides the highest level of call quality. 

Replacing dated ISDN connections with a single IP connection, VoIP allows you to scale up or down and only pay for what your business needs.

Session Initiation Protocol (SIP) is a flexible, lower cost alternative to ISDN for making inbound and outbound voice calls, and will enable your business to experience the benefits of a hosted telephony solution without the need to upgrade its legacy telephone equipment.

If your business has a leased line or is currently using multiple ISDN channels, using a SIP trunk provide you with a more effective way to make phone calls. SIP uses a leased line to its full potential by giving bandwidth priority to calls. A SIP line uses a very small amount of bandwidth and offers same high SLA as a leased line, ensuring voice quality and reliability.

What is EBC Cloud Telephony?

Our Cloud Telephony solution, sometimes referred to as hosted telephony or hosted VoIP, is a service where EBC Group host and operate your telephone system within our private datacentre. You will get a comprehensive telephony system which gives you all the benefits of an integrated telephone system associated with a modern enterprise level solution but at a fraction of the cost. 

EBC Cloud Telephony is hosted within our private datacentre based at our headquarters and fully replicated to our secondary datacentre. Because your telephony is hosted it means that like VoIP solutions you don't need to purchase a PBX but also that you don't need to maintain the software on your own server, providing you with a flexible solution, where you only pay for what you need, when you need it.

The different ways for your business to contact someone are almost endless, such as traditional fixed-line or mobile phones, fax, instant messaging, video phones and email – with every medium working alongside various applications. The innovative and intuitively usable Swyx software is simply installed across all devices and enables every device to be not only a convenient telephone but also a universal communication portal for all media. Swyx integrates voice, email, video, voicemail, fax, instant messaging, presence information, application sharing and your company-relevant applications into just one user interface. The unique Swyx system allows easily installed and integrated services to your current network or hosted within our private cloud, meaning no additional servers or software are required.

Tailored lines and calls packages

With even the smallest businesses making hundreds of calls each week, finding a business call package that is flexible, offers excellent service and value for money is essential.

We can help you reduce your telephony overheads by using technology such as SIP, VoIP or cloud telephony. Consolidating your lines and calls will make considerable savings and ensure your business is on the best fit package by checking each month that call costs are the lowest available

We can build tailored commercial packages that meet your organisations needs now and into the future. Benefit from our non-geographic inbound numbering services to establish a national presence and route your calls effectively.

Mobile phone are a valuable tool for business, offering significant benefits and allowing employees to stay in touch with their offices, customers and suppliers, anywhere, at any time. EBC Group provide mobile packages that are designed on a flexible, bespoke basis, consolidating your expenditure whilst providing the latest in smartphone technology. 

Integrated business mobile phones

Having complete flexibility and a mobile workforce able to access your office functions, such as email, electronic documents and diaries from any location is crucial for staying one step ahead. EBC Group’s mobile solutions are designed to accommodate your busy work schedule, our mobile smart phones are tailored to your exact business requirements, we make sure the contract suits your demands and budgets; and most importantly ensuring you only ever pay for what you use.

Investing in business mobile solutions opens you up to a new world of communication. Combining your business mobile with your telephone systems, through EBC Group’s Unified Communication infrastructure, allows all your systems to speak seamlessly to each other.