What is a Managed Service Provider?

The everyday operations of businesses around the globe rely heavily on IT. Whether you’re a sole trader, or a multinational, IT is now an inescapable part of business life.

Many companies don’t operate on a significant enough scale, nor do they have the resources for an in-house IT team. Those that do can end up diverting funds and personnel that might be better employed growing the core business.

A practical and increasingly popular solution is to use a managed service provider, with nearly two thirds of UK businesses are now partnered with one.

What is a managed service provider?

Having a completely reliable IT system is crucial for the daily running of your business. Managed service providers work with a client’s business to ensure that their digital infrastructure and services are effective and running smoothly.  They will take care of the day-to-day running of systems and services, freeing up in-house personnel to take care of other business tasks.

There are managed firewall security providers, managed cloud service providers, managed hosting providers, and others that offer a bespoke tailored service.

Managed service providers operate as an outsourced resource, but with more of a collaborative approach. 

What are managed IT services?

There’s no neat definition of managed IT services. They can cover a range of different business IT functions including:

A good managed service provider will tailor the support they provide to your precise requirements.

What are the advantages of managed service providers?

One-stop shop

Rather than needing to contact a different supplier for your IT support, your managed service provider will take care of it all, making sure it all works together and is fully supported.

Reduced costs

The cost of recruiting, training and employing an IT manager can be considerable, and beyond the means of many small and medium sized businesses. Outsourcing your IT services to a managed service provider saves money and makes high-quality IT support available to a greater range of businesses.

24/7, 365 days a year coverage

As technology becomes more complex, managing in-house software and hardware grows more challenging. To function as a business, you need to be able to rely on your technology. When it’s down, you need the expertise to get things up and running again as quickly as possible. Essentially, a managed service provider will ensure that any problems are rectified promptly, offering a proactive approach and often fixing issues before you are even aware.

Regular maintenance

Regular maintenance of your hardware and software from your managed service provider aims to minimise the chances of problems arising with your computers or your networks.

Future proofing

Technology is always evolving, and it can be hard to keep on top of those changes. A managed service provider will ensure you’re fully up to date with any beneficial technology changes, and that no aspect of your IT becomes obsolete.

Predictable costs

Managed IT services provide your business with high-quality IT support at a fixed monthly price.

Secure infrastructure

The data centres and network infrastructure of a managed service provider will usually be much more robust than you’re likely to have as part of your own business.  It will also be under constant surveillance, ensuring your business data is kept completely secure. A managed security service provider can reduce the risk of significant downtime and data loss because of human error, fires or flooding.

IT expertise

With a managed service provider, you receive high levels of IT expertise and support, often with fully trained and accredited experts on hand to offer support and guidance.

Why EBC Group? 

BC Group are an award winning managed service provider of IT, Cloud, Security, Communications, Print Solutions and Data management services. As an integrated managed services provider we plan, implement and support out client’s IT and technology, either on premise or from our 3 UK based data centres.

We actively partner with leading global IT innovators and manufacturers providing state-of-the-art solutions at competitive prices, ensuring our clients also receive the best solutions available. Combined with our highly trained and certified technical specialists, EBC Group’s award winning services and solutions provide a trusted, hassle free solution designed to save you time and money.

For more information on EBC Group’s Managed Services solutions, contact 0121 585 4410 or hello@ebcgroup.co.uk. 

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