Remote Working – Changing attitudes and approach

Remote Working eBook
12 August 2020, 04:59 BST
By Adam Flynn

If remote working has taught us anything, it’s how much businesses can accomplish away from the office. Jobs that were never imagined being performed anywhere but a professional setting, were suddenly being successfully handled from home. For a majority, remote working worked.

As businesses reflect on the success of their remote working efforts, those looking to adopt the changes on a more permanent basis should now use this time to stop and think about their short, medium or long-term ambitions.

No matter who you are, whether you’re in the very early stages of your remote working journey, or have an existing remote workforce, there is always room to improve the digital experience when working outside of the office. As attitudes toward remote working change, so should the approach toward technology and the tools needed to accommodate this new way of working.

For some businesses this new period will allow them to start testing remote working in a ‘hybrid’ environment. Instead of switching completely to a remote based environment, they can begin by working a few days from home, progressively developing the technology needed to support long term changes. This testing period will ultimately prove what new technology is required, what older technology will be faded, and what existing technology can be adapted and utilised. Let’s take a look at some of the key areas;


For those businesses who may still be operating on on-premise infrastructures, mass remote working can put a huge strain on its capabilities. To overcome these barriers, a vast majority of businesses will now look to adopt cloud services thanks to its flexibility, scalability and capacity to cope with fluctuating demand. Choosing the right cloud computing model, such as private, public or hybrid, will be vital for long-term sustainability and should be met with careful consideration to meet your needs now, and in the future.

Cloud infrastructure will essentially act as the backbone in your remote working strategy and will open businesses to a wide range of business applications and services. To successfully continue remote working, businesses need to take a closer look at which cloud apps and services they’re investing in – this could be anything from communication platforms such as Microsoft Teams, to hosted telephony, IT support or information management.

Microsoft Teams:

When it comes to remote working, communication is key. As businesses look for ways to simplify their communication services, one solution has provided an easy way for employees to collaborate and communicate from one accessible platform.

Microsoft Teams, which was largely used as an internal communications tool prior to lockdown, has since seen its user numbers more than double, pushing businesses to explore Team’s full functionality. Offering a complete unified communications solution, the Team’s platform accommodates a host of useful business functions, including internal and external calling, meetings and conferences.

Data management:

Data and information management can be more difficult with remote work, but with the right tools can prove to be both efficient, and an improvement on existing processes. Businesses should look to review their current data processes, highlighting where their data is stored and how it is moved around the business, particularly as paper documents become redundant.

Cloud based Information management solutions provide a secure central platform to store, manage, edit and share data across the business, easily integrating with existing business systems and providing customised automations to meet your business demands.


In light of Covid-19, many businesses took short cuts to expand their remote connectivity in a relatively short space of time. However, the current security controls in place may not be adequate and reflect a very different working environment to the one you have today.

Businesses should look to prioritise an assessment of their current cyber security, such as firewalls and anti-virus, whilst considering further security measures such as remote monitoring or multi-factor authentication, as well as considering who has access rights for regulatory and compliance purposes.


With employees now relying so heavily on technology, it’s essential that businesses assess their approach to IT support, and how this can be transferred to a remote environment. With internal IT teams struggling to fix issues away from the office, remote monitoring and management solutions will provide complete visibility of your networked devices, as well the ability to fix and access these devices no matter their location.

Helping their clients across Worcestershire to navigate the changes of remote working, EBC Group offer a number of key technology solutions including cloud, communications, cyber security and IT support. Their experienced team is on hand to offer helpful and friendly advice to aid your business through this transition.


For more information on EBC Group’s remote solutions, contact 0121 585 4400 or Get in Touch

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