5 steps to finding the right IT provider

10 December 2020, 10:12 GMT
By Adam Flynn

We all know that technology has become quicker, sleeker, super intuitive, and far more accessible than ever before, with consumers having a wider choice about what, how, and where they engage with it.

To keep up with these demands, an increasing number of businesses now look to outsource all, or parts of their IT function to reliable technology providers, who in turn offer a number of accessible benefits, as detailed in our previous guide: ‘Why outsource your IT?’.

However, with numerous providers out there, finding the one that can tick all of your ‘technology’ boxes may seem like an enormous task, but with knowledge, careful thought and being mindful of the points below, finding your ideal partner can be simple and save a lot of headaches further down the line.

1. No 3rd Parties

When transferring the responsibility of your data and systems, it’s worth noting that not all providers have the capacity to potentially manage or store your IT function in-house. In fact, some or even all of your services could potentially be outsourced (again) to another 3rd party. It is absolutely vital that you have a clear understanding of who is managing and storing your data and systems, and that you always have access to your data.

2. Comprehensive Technology

Ensuring your IT provider is able to offer a comprehensive suite of technology may sound obvious, but it is crucial they are able to offer a broad range of services and solutions to meet your needs both now, and in the future. A majority of businesses will now look for providers that offer ‘remote working’ solutions, and the ability to ensure your IT systems are working effectively and efficiently around the clock.

3. Direct access to help desk:

When your IT and technology is the backbone of your business, time wasted on call centres that simply take your details and pass it on can be more of a hindrance than a help. Always check if you can reach your service desk directly and speak to a certified technician to get you back up and running as quickly as possible.

4. Regular account management :

Before committing to a provider check that you will receive regular account meetings that ensure you’re getting the most from your service. Good account managers will work with you to not only ensure you’re happy with the services and solutions at present, but look to further enhance your IT with on-going advice and guidance. Ideally your account manager should present regular reports, breaking down your service and support usage to identify areas that may be over worked, need more attention, or are not being fully utilised, and make recommendations accordingly.

5. Serious about security

Your data and IT systems are only as good as your ability to store and secure them. If your provider isn’t serious about handling it in the right way this could be a major red flag. Warning signs could be anything from compromising security to save costs, not testing your back up and security measures on a regular basis or failing to make the recommendations needed to keep your services and solutions secure A good provider should be certified to the highest levels, offering advanced security technology that is delivered alongside comprehensive testing and training.

Why EBC Group?

EBC Group understand how important it is for your business to maintain and manage an IT system that works for you.  Providing managed services for over 30 years, EBC Group provide a range of outsourced IT services, including helpdesk support, cloud, cyber security, connectivity and network management.


Our award-winning services are delivered as part of our privately owned infrastructure which includes 3 UK based data centres, including one housed at BT Tower, BT House in Birmingham city centre. Our IT services can provide your business with endless possibilities, at a fraction of the cost of sourcing, installing and maintaining the systems yourself.

For more information on EBC Group’s IT solutions contact hello@ebcgroup.co.uk  or Get in Touch here

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