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Midlands Air Ambulance

EBC Group provide Midlands Air Ambulance Charity with new IT and connectivity infrastructure helping to modernise and improve communications

  • Video
  • The Challenge
  • The Approach
  • The Solution
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Video Case Study

The Challenge

Because of the work they carry out, it is vital that MAAC’s communication network remains up at all times.

When EBC Group first met with Midlands Air Ambulance Charity (MAAC) they discovered an IT infrastructure that was struggling to keep up with company growth.

The entry level connectivity that was in use was not scalable creating poor user experiences and bottlenecks in businesses efficiencies, in addition to aging routers and switching backbone causing support and stability issues. Because of the work they carry out, it is vital that MAAC’s communication network remains up at all times.

As a company that has a number of remote sites, separate and disparate phone systems were making for costly communications between offices, whilst employees were failing to use inter-office connectivity making collaboration difficult. Their key objectives were to improve the reliability of the network and security, whilst also looking to make cost savings where possible.

The Approach

EBC Group advised on the best services available, whilst also taking into consideration the cost restrictions of the charity.

EBC Group began by scoping MAAC’s Internet connectivity, advising on the best services available, whilst also taking into consideration the cost restrictions of the charity.

EBC Group also advised on the most suitable hardware required, that would work in conjunction with new circuits, firewalls and routers.

An in depth analysis into MAAC’s phone bills took place in order to help consolidate multiple site phone numbers into one manageable bill, that provides both clarity and cost savings whilst utilising SIP for calls.

EBC Group also made plans for a private WAN, which would create a central hosted telephony platform within EBC Group allowing for inter-site connectivity with voice and data.

The Solution

MAAC now benefit from company wide inter-office communications, thanks to fully managed and monitored WAN.

MAAC now benefit from company wide inter-office communications, thanks to fully managed and monitored WAN.

All phone numbers have now been consolidated into EBC Group as SIP calls, which allow for free calls between sites.

MAAC has also received a new hosted telephony environment, in addition to all sites receiving new handsets.

To future proof MAAC’s IT systems, enterprise level firewalling, routers and switches have been installed to accommodate new circuits and speeds, as well new fibre across all sites.

Working with Midlands Air Ambulance Charity to improve connectivity and communications