IT Support Birmingham

At EBC Group, we specialise in providing our clients with the first-class IT support in Birmingham that they need. 

With headquarters located in South Birmingham we help many many small to medium businesses in the area with their IT support and services. With our help, you can focus on what you do best, safe in the knowledge your IT and technology is being managed by specialists with vast experience and expertise in planning, implementing and supporting IT solutions for businesses of all sizes.

Why choose an integrated IT provider?

As an integrated IT provider we can provide a range of IT services including IT support which gives you the benefit of only needing to use one provider. Working with a sole provider gives you the simplicity that you require whilst enabling you to save vast amounts of time and money. We always work hard to understand the nature of your business so we can identify the most effective ways of serving you. Our clients come from a wide range of sectors, including the legal, manufacturing, engineering and professional industries. We are accredited to the highest standards and collaborate with various software and technology partners, which enables us to meet a vast spectrum of business requirements.

Managed IT Support

What is managed IT support?

Managed IT is a practice that enables you to outsource IT management responsibilities and functions to another company in order to boost the quality and efficiency of your operations whilst reducing expenses. At EBC Group, we have an excellent track record when it comes to providing managed IT services to SMEs and have the resources and experience needed to deliver where our competitors cannot.

Bespoke IT solutions

What IT solutions can we provide?

We offer a wide range of IT solutions from full infrastructure projects through to IT support. Our services include everything from, cloud hosting, cyber security, disaster recovery, Wi-Fi, managed print services, telephony and connectivity. Our comprehensive range of IT solutions allows us to cater for companies seeking out basic IT support as well as businesses in need of comprehensive infrastructure design and implementation. We can help you re-invest your systems and infrastructure to put you at the cutting edge of technology. With more than 25 years of experience to draw upon and provide managed services to clients across the UK. EBC Group is a Total Solutions Provider that can give you the full range of IT and technology solutions you require without ever outsourcing to third-parties. We provide bespoke IT solutions based on your specific needs whilst enabling you to benefit from the latest developments in IT and technology. Everything is securely hosted in your own private cloud environment at our own UK data centre which is fully replicated to a secondary site. This allows us to provide you with round-the-clock immediate access to data, applications and systems.

What our customers say

"From our first contact with EBC Group we were, and have always been confident that we had sourced a partner that would have the capabilities and skill set to address our IT issues"

Stuart Taylor, IT Manager at Teacher Active

 

Why should I use an IT helpdesk?

There are many good reasons for seeking out the support of an IT helpdesk. If you don’t have access to your own internal IT support department, you can count on us to step in and help you benefit from the latest advancements in technology at a fraction of the cost of running an in-house IT department. Or use or managed support as an extension to your existing team to allow them to look at other projects. The number of IT challenges faced by companies on a daily basis today can be substantial, but we are always on hand to step in whenever you face an issue with IT, computing and connectivity.

Remote and on-site support

You can rely on us to take responsibility for your IT systems, monitoring them on a 24/7 basis and conduct regular health checks and proactive reviews. We can resolve issues remotely from our IT support helpdesk and visit your workplace to carry out on-site support. Our IT technicians are fully-qualified to carry out their duties and are based at our Birmingham head office. No matter when an issue comes to the fore, you can count on us to act quickly and do everything in our power to resolve it at the earliest opportunity.

Proactive system maintenance

Our proactive system maintenance services allow us to address issues including bandwidth clogs, connectivity problems, device failures and server issues remotely, stepping in to offer on-site support whenever needed. We monitor performance in real-time so we can identify issues quickly and put solutions in place to minimise business disruption.

Cost effective IT Support

Our cost-effective IT support services are designed to give you the reliable support you require no matter when an issue is discovered. The savings that our services bring can be used to improve your IT environment and make your company even more efficient.

No capital outlay

No capital outlay enables you to plan your IT budget effectively. You only need to pay a fixed monthly fee, which means you don’t need to worry about spending more than you can afford. What’s more is that helps you plan ahead and budget more confidently.