IT Helpdesk support worker in busy office holding laptop

IT Support Worcester

Award-winning IT support for companies in Worcester

EBC Group is one of the largest and most respected providers of IT Support in Worcester. With offices across the West Midlands including Worcestershire we are ideally placed to deliver everything from award-winning helpdesk services to complete infrastructure design, management and implementation.

Whether you are a SME seeking an IT company that can offer additional knowledge and support, or a large organisation requiring a complete IT managed service, EBC Group will be pleased to help. We work with businesses in Worcester of all sizes and from a wide range of industries and sectors including, manufacturers, legal, charities and professional services.

Contact us for IT Support in Worcester
Ladies on helpdesk in IT support office

Worcester IT Support

For companies looking for managed IT support in Worcester, EBC Group are the leading IT provider. We have been providing managed services and IT support to businesses in the region for over 30 years and provide support to hundreds of organisations across a wide range of industries and sectors.

EBC Group are heavily involved in the Worcestershire area, both supporting local clients with their IT and technology and also involved with the local business, sporting and charity community. We are proud patrons and IT partner of the Herefordshire & Worcestershire Chamber of Commerce and run a number of events and initiatives to support their members. We are also official IT partner and sponsor to Worcester Warriors and Worcestershire County Cricket Club.

We don’t charge for each support call or for call outs, meaning you will receive a fixed monthly fee with no unexpected extra charges. We have enabled many businesses to make savings that they can re-invest into their IT infrastructure and systems. Learn more about our managed services.

Our help desk service provides a more cost effective way to manage your IT support, and it is available 24/7. We take complete responsibility for your IT and technology systems, resolving issues remotely via our help desk, maintaining your IT infrastructure, monitoring your systems and carrying out on-site support. We monitor your systems constantly and regularly perform proactive reviews. Our regular system health-checks minimise the risk of any hardware failures and are much more efficient than traditional break-fix models.

Our IT Support is provided per user and per server and will cover you for unlimited calls via telephone and remote support.  We will respond to all IT Support calls within 1 hour, with support dealt with via our 1st line engineers, unless escalation to 2nd / 3rd line support is required.

IT Support for Worcester includes:

  • Telephone & remote support with a 1-hour response time
  • On-site support – within 8 hours for non-critical.
  • On-site support with a 4-hour response time for critical
  • Automated Patch management
  • Proactive 24/7 remote monitoring
  • Endpoint management
  • Inventory Scanning
  • Dedicated account manager

Why choose EBC Group for your Worcester IT Support?

With over 30 years of professional knowledge and skills, EBC Group help plan, implement and manage your IT enabling you to concentrate on running your business. We use our skills to dramatically reduce your IT maintenance costs, helping increase quality and reliability of your infrastructure and systems.

Our specialist support team take responsibility for your IT and systems, providing 24/7 monitoring and regularly performing reviews and health checks. Whether it’s resolving issues remotely via our IT helpdesk or carrying out on-site support, EBC Group are an IT provider that you can truly rely on.

We offer a wide range of services to suit your business needs, including helpdesk support, cyber securitycloud computingnetwork management and connectivity. Find out about all of the benefits of outsourcing your IT.

Our Worcester Clients

Find out more about how we help Worcester businesses

Worcester Legal Firm

Features and benefits

Monitoring

Proactive Server Monitoring

Patch Management

Fully automated Patch Management – Microsoft (Servers and Workstations)

Remote Support

Full remote access into all devices allowing fast resolution of issues

Performance

Performance reporting available for discussion with your Account Manager

Automation

Software Deployments, scripting for repeated tasks, pro-active maintenance

Inventory Scanning

Inventory scanning via Network Probe. Probe to monitor none windows devices

Why use our Worcester IT Support helpdesk?

Frequently Asked Questions

When it comes to providing IT Support for you business we can be as flexible as you need us to be. Our standard opening hours are Monday to Friday 8.30am to 5.30pm, for both remote and onsite IT support. However we can provide a tailored out-of-hours support package for both remote or on-site to suit you needs, which also includes weekend cover, if required.

For your peace of mind, we provide 24×7 monitoring and management as standard within our IT support packages. We will proactively monitor your systems for possible problems before they happen and will keep your business up and running around the clock.

Our offices are conveniently located in on the Worcestershire border, which enables us to provide a convenient local service and onsite support for businesses in Worcester and the surrounding areas.

You’ll always be given a warm welcome at our offices, however when it come to IT support we always aim to solve your issues remotely or onsite so we can offer you the quickest, most efficient service possible.

We offer 3 types of support, Managed Services – Per User and Per Server and Retainer Agreements, based upon 15 minute support vouchers.

Your IT support cost will be determined by the following:

  • The number of users 
  • The number of servers
  • Number of workstations  

Use our IT support cost calculator below and get a quote today

EBC Group is a Microsoft Silver Partner, in addition to this, we’re a Microsoft Authorised Education Partner (AEP) which means we can often pass significant cost-savings and discounted licensing to charity and not-for-profit oragnisations, such as those in the education, sports and third sector. We provide full management and support for Office 365 as well as additional services for Backup and Disaster Recovery.

We provide SLAs that will provide you with agreed hours of cover. We will respond to your issue within one hour and will aim to act and resolve your problems within 24 hours.

If required, we can provide bespoke SLAs to suit your needs – extended hours of cover (evenings or weekends), or cover for different types of hardware. Simply get in touch to discuss your requirments.

We specialise in providng managed IT support services to SME clients in Worcester and across the UK. We work with clients across many different industries, including Legal, hosipitality and Manufacuring.

As well as IT Support we provide a range of Managed Services, including Cloud Solutions, Connectivity, Cyber Security, and Print & Data.

Deciding what type of IT Support you need will depend upon your current setup and resource. Answering the following questions will help you determine what IT Support you need.

  • Do you need to completley outsource all of your IT Support or do you have an internal IT person / team and you just need some addional support?
  • When do you need IT Support, only during the working day or do you need additional cover on evening and weekends?
  • Do you need remote support only or do you require an on-site engineer on certain days?
  • Are your team office based, working from home or a mixture?

We specialise in supporting a wide range of clients each with their own individual requirements. Talk to us about how we can help.

t EBC Group we believe in creating a partnership so we can understand your business needs and provide the IT Support you require. Our aim is that you can concentrate on running your business whilst we plan, implement and support your technology.

We understand that if your team can’t work because of IT issues it is disruptive and costs your business money. That’s why we aim to have IT issues resolved as quickly and efficiently as possible. Our IT helpdesk team are fully trained and knowledable so can resolve issues quickly and will help your team without using technical jargon.

We invest in having modern systems, tools that help provide transparent communication between our IT helpdesk and your team. We provide continual technical training for our teams to ensure that our team have a high level of technical skill. This means you will always speak to a welcoming and fully certified member of our in-house IT service desk team who will aim to resolve your problem as quickly as possible, with minimum disruption for your business.

We will assign you an Account Manager who will meet with you regularly to discuss any issues and any future requirements.

We offer a variety of ways to contact our IT Service desk. By telephone on 0121 585 4404 or via email: techsupport@ebcgroup.co.uk.

Our a Digital Ticketing System which will enable our helpdesk to provide an enhanced level of service to our clients by providing them with a user-friendly, efficient communication tool.

You will also have access to a dedicated primary technician, our service manager, Account Manager and Account Director as escalation paths.

Partners and Accreditations

BT logo
Canon partner logo
Dell EMC logo
Microsoft Silver Partner Banner
Swyx logo
Xerox re-seller logo
M-Files partner logo
VM Ware logo
Veeam logo
Xirrus logo
Cyber essentials plus logo

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Our IT Services

As an integrated Managed Service Provider we can provide service across a range of technology to suit your business needs.

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Cloud Hosting

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Cyber Security

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Disaster Recovery

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Wi-Fi connectivity icon

Connectivity

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Print & Data

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Telephone systems

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Contact us about IT Support for Worcester

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