IT Helpdesk support worker in busy office holding laptop

IT Support Worcester

Award winning IT support for companies in Worcestershire

EBC Group is one of the largest and most respected providers of IT Support in Worcestershire. With offices across the Midlands, we deliver everything from award-winning help desk services to complete infrastructure design, management and implementation.

Whether you are a SME seeking an IT company that can offer additional knowledge and support, or a large organisation requiring a complete IT managed service, EBC Group will be pleased to help. We work with businesses in Worcester of all sizes and from a wide range of industries and sectors inlcuding, manufacturers, legal, charities and professional services.

For companies looking for managed IT support in Worcester, EBC Group are the leading IT provider for the Worcestershire area. We have been providing managed services and IT support to businesses in the region for over 30 years and provide support to hundreds of organisations across a wide range of industries and sectors.

EBC Group are heavily involved in the Worcestershire area, both supporting local clients with their IT and technology as well as getting involved with the local business community. We are proud Patrons and IT partner of the Herefordshire & Worcestershire Chamber of Commerce and run a number of events and initiatives to support their members. We are also official IT partner and sponsor to Worcester Warriors and Worcestershire County Cricket Club.

Ladies on helpdesk in IT support office

Why choose EBC Group for IT Support?

With over 30 years of professional knowledge and skills, EBC Group help plan, implement and manage your IT enabling you to concentrate on running your business. We use our skills to dramatically reduce your IT maintenance costs, helping increase quality and reliability of your infrastructure and systems.

Our specialist support team take responsibility for your IT and systems, providing 24/7 monitoring and regularly performing reviews and health checks. Whether it’s resolving issues remotely via our IT helpdesk or carrying out on-site support, EBC Group are an IT provider that you can truly rely on.

IT Support Overview

We don’t charge for each support call or for call outs, meaning you will receive a fixed monthly fee with no unexpected extra charges. We have enabled many businesses to make savings that they can re-invest into their IT infrastructure and systems. Learn more about our managed services.

Our help desk service provides a more cost effective way to manage your IT support, and it is available 24/7. We take complete responsibility for your IT and technology systems, resolving issues remotely via our help desk, maintaining your IT infrastructure, monitoring your systems and carrying out on-site support. We monitor your systems constantly and regularly perform proactive reviews. Our regular system health-checks minimise the risk of any hardware failures and are much more efficient than traditional break-fix models.

Our IT Support is provided per user and per server and will cover you for unlimited calls via telephone and remote support.  We will respond to all IT Support calls within 1 hour, with support dealt with via our 1st line engineers, unless escalation to 2nd / 3rd line support is required.

  • Telephone & remote support with a 1 hour response time
  • On-site support with an 8 hour response time (non-critical)
  • On-site support with a 4 hour response time (critical)
  • Automated Patch management
  • Proactive 24/7 remote monitoring
  • Endpoint management
  • Inventory Scanning

Features and benefits

Monitoring

Proactive Server Monitoring

Patch Management

Fully automated Patch Management – Microsoft (Servers and Workstations)

Remote Support

Full remote access into all devices allowing fast resolution of issues

Performance

Performance reporting available for discussion with your Account Manager

Automation

Software Deployments, scripting for repeated tasks, pro-active maintenance

Inventory Scanning

Inventory scanning via Network Probe. Probe to monitor none windows devices

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Why use our IT helpdesk?

Our Clients

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Partners and Accreditations

BT logo
Canon partner logo
Dell EMC logo
Microsoft logo
Swyx logo
Xerox re-seller logo
Kaspersky logo
Sophos logo
M-Files partner logo
VM Ware logo
Veeam logo
Watchguard logo
Xirrus logo
Cyber essentials plus logo
ISO logos