IT Support Solihull

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Award winning IT support for companies in Solihull

With headquarters located in the South of Birmingham, we specialise in providing managed IT support to companies in Birmingham and surrounding area.

We provide IT support and managed services to a wide range of companies located in Solihull including; pension scheme providers Atkins Trustees. Read our case studies to see how we have helped them.

Why choose EBC Group for IT Support?

Based in the West Midlands, EBC Group have been an provider of IT and managed services for over 30 years. Delivering professional support to companies of all sizes. 

As a total solutions provider, we can offer a comprehensive range of IT solutions, from basic support to complete infrastructure design and implementation. Our consultative approach allows businesses to make significant savings, re-investing in their infrastructure and systems to bring them to the forefront of technology. 

Our specialist team takes responsibility for your IT and systems, monitoring your systems 24/7 and regularly performing proactive reviews and health checks. Whether its resolving IT issues remotely via our helpdesk, monitoring your systems or carrying out on-site support, EBC Group provide a service you can truly rely on.

Features and benefits

Monitoring

Proactive Server Monitoring

Patch Management

Fully automated Patch Management – Microsoft (Servers and Workstations)

Remote Support

Full remote access into all devices allowing fast resolution of issues

Performance

Performance reporting available for discussion with your Account Manager

Automation

Software Deployments, scripting for repeated tasks, pro-active maintenance

Inventory Scanning

Inventory scanning via Network Probe. Probe to monitor none windows devices

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Why use our IT helpdesk?

You can rely on us to take responsibility for your IT systems, monitoring them on a 24/7 basis and conduct regular health checks and proactive reviews. We can resolve issues remotely from our IT support helpdesk and visit your workplace to carry out on-site support. Our IT technicians are fully-qualified to carry out their duties and are based at our Birmingham head office. No matter when an issue comes to the fore, you can count on us to act quickly and do everything in our power to resolve it at the earliest opportunity.

Our proactive system maintenance services allow us to address issues including bandwidth clogs, connectivity problems, device failures and server issues remotely, stepping in to offer on-site support whenever needed. We monitor performance in real-time so we can identify issues quickly and put solutions in place to minimise business disruption.

Our cost-effective IT support services are designed to give you the reliable support you require no matter when an issue is discovered. The savings that our services bring can be used to improve your IT environment and make your company even more efficient.

No capital outlay enables you to plan your IT budget effectively. You only need to pay a fixed monthly fee, which means you don’t need to worry about spending more than you can afford. What’s more is that helps you plan ahead and budget more confidently.

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