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IT Support Coventry

Award winning IT support for companies in Coventry

At EBC Group we provide a range of IT solutions and IT support to companies in Coventry. EBC Group are an award winning IT and technology provider, who provide a comprehensive range of IT solutions. We help organisations plan, implement and support their IT services seamlessly so they can concentrate on running thier business.

With our help, you can focus on what you do best, safe in the knowledge that your IT is being managed by specialists who have vast experience and expertise in planning, implementing and supporting IT services for businesses of all sizes.

Managed IT is a practice that enables you to outsource IT management responsibilities and functions to another company in order to boost the quality and efficiency of your operations whilst reducing expenses. At EBC Group, we have an excellent track record when it comes to providing managed IT support to SMEs and have the resources and experience needed to deliver where our other providers can’t.

Ladies on helpdesk in IT support office

IT Support for Remote workers

For businesses looking for remote IT Support in Coventry, our IT helpdesk provides the ideal solution that enables you to support your remote workers. This will enable your team to work from home whlst being fully supported by our specialist team.

For more information on remote working solutions download our free eBook.

Remote working eBook

Coventry IT Support:

Our Managed IT Support are provided per user and per server and will cover you for unlimited calls via telephone and remote support.  We will respond to all IT Support calls within 1 hour, support will be dealt with via 1st line, unless escalation to 2nd / 3rd line is required.

  • Telephone & remote support with a 1 hour response time
  • On-site support with an 8 hour response time (non-critical)
  • On-site support with a 4 hour response time (critical)
  • Automated Patch management
  • Proactive 24/7 remote monitoring
  • Endpoint management
  • Inventory Scanning
  • Dedicated account manager

Our IT Support includes our EBC Automate software, a tracking agent which is automatically deployed across your IT network, and provides us with complete visibility of all the devices covered by your IT Support contract. This enables us to provide proactive monitoring on your servers and remote support on your endpoints. This provides gives you fast remote access to each endpoint and enables us to resolve issues quickly and efficiently, keeping any downtime to a minimum.

Why choose EBC Group for IT Support?

As a total solutions provider we offer a comprehensive range of IT solutions. This varies from IT support to more complex infrastructure projects. Alongside these services, we are also a provider of telephony, connectivity, information management and managed print services.

Managed IT support involves an IT service provider taking responsibility for the management of an agreed set of services. Together we can define the services that your company needs and priorities. You can have as little or as much control and input into these decisions and management, as you would like. We offer a vast range of managed IT support packages and pay as you go services. There is a managed IT support package for all sizes of business and all levels of technical expertise, including support for your existing, in-house IT teams.

See your IT Support costs

IT Support features and benefits

Monitoring

Proactive Server Monitoring

Patch Management

Fully automated Patch Management – Microsoft (Servers and Workstations)

Remote Support

Full remote access into all devices allowing fast resolution of issues

Performance

Performance reporting available for discussion with your Account Manager

Automation

Software Deployments, scripting for repeated tasks, pro-active maintenance

Inventory Scanning

Inventory scanning via Network Probe. Probe to monitor none windows devices

Why use our IT Support Helpdesk?

Our Clients

Success Story

New IT and connectivity help to modernise Air Ambulance’s communications

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Partners and Accreditations

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