IT Support Black Country

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Award winning IT support for companies in Black Country

As proud managed service provider to companies in the Black Country for over 30 years, EBC Group is at the very heart of the region, providing the latest in IT and technology as well as expert services and advice.

We provide managed IT support to a wide range of companies in the Black Country region including; the Black Country Chamber of Commerce, Wolverhampton Racecourse and Talbots Law. See our case studies.

Why choose EBC Group for IT Support?

Working in partnership with our clients, EBC Group have provided a host of solutions to companies across the Black Country, using our expertise to dramatically reduce IT maintenance costs and increase the quality and reliability of their systems.

Having invested significantly in our privately owned dual data centres, one of which is based locally in our Black Country based head office, means we can provide full failover and ensure constant access to your data and systems 24/7.

Whether you require an on-premise or cloud based solution, we can work with you to deliver a secure and high performance solution.

At EBC Group, we offer a wide range of outsourced IT services to suit your business needs, including helpdesk support, cyber security, cloud computing, network management and connectivity. Find out about all of the benefits of outsourcing your IT.

Our other IT Support areas include:

See your IT Support costs

Features and benefits

Monitoring

Proactive Server Monitoring

Patch Management

Fully automated Patch Management – Microsoft (Servers and Workstations)

Remote Support

Full remote access into all devices allowing fast resolution of issues

Performance

Performance reporting available for discussion with your Account Manager

Automation

Software Deployments, scripting for repeated tasks, pro-active maintenance

Inventory Scanning

Inventory scanning via Network Probe. Probe to monitor none windows devices

Why use our IT Support Helpdesk?

You can rely on us to support and take responsibility for your IT systems and users, monitoring them on a 24/7 basis and conduct regular health checks and proactive reviews. We can resolve issues remotely from our IT support helpdesk and visit your workplace to carry out on-site support. Our IT Support technicians are fully-qualified to carry out their duties and are based at our Birmingham head office. No matter when an issue comes to the fore, you can count on us to act quickly and do everything in our power to resolve it at the earliest opportunity.

Remote Software Support

Provides our IT Support technicians with the ability to access our clients’ devices remotely to provide maintenance and support to able them to provide servicing instantly, from any location. Once connected, the technician is able to take control of the device to perform whatever task is required. Install updates, troubleshoot issues, and even provide on-demand support.

Our proactive system monitoring and maintenance services allow us to address issues including bandwidth clogs, connectivity problems, device failures and server issues remotely, stepping in to offer on-site support whenever needed. We monitor performance in real-time so we can identify issues quickly and put solutions in place to minimise business disruption.

No capital outlay enables you to plan your IT budget effectively. You only need to pay a fixed monthly fee, which means you don’t need to worry about spending more than you can afford. What’s more is that helps you plan ahead and budget more confidently.

View all IT Services Insights

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