IT Helpdesk support worker in busy office holding laptop

IT Support Birmingham

Award winning IT support for companies in Birmingham

With headquarters located in the South of Birmingham, and our primary data centre situated in Birmingham city centre at BT Tower, we specialise in providing managed IT support to companies in Birmingham and the surrounding areas.

With our help, you can focus on what you do best, safe in the knowledge that your IT is being managed by specialists with vast experience and expertise in planning, implementing and supporting IT services for businesses of all sizes.

Managed IT is a practice that enables you to outsource IT management responsibilities and functions to another company in order to boost the quality and efficiency of your operations whilst reducing expenses. At EBC Group, we have an excellent track record when it comes to providing managed IT support to SMEs and have the resources and experience needed to deliver where our other providers can’t.

Ladies on helpdesk in IT support office

IT Support for Remote workers

For businesses looking for remote IT Support in Birmingham, our IT helpdesk provides the ideal solution that enables you to support your remote workers. This will enable your team to work from home whlst being fully supported by our specialist team.

For more information on remote working solutions download our free eBook.

Remote working eBook

Birmingham IT Support:

Our Managed IT Support are provided per user and per server and will cover you for unlimited calls via telephone and remote support.  We will respond to all IT Support calls within 1 hour, support will be dealt with via 1st line, unless escalation to 2nd / 3rd line is required.

  • Telephone & remote support with a 1 hour response time
  • On-site support with an 8 hour response time (non-critical)
  • On-site support with a 4 hour response time (critical)
  • Automated Patch management
  • Proactive 24/7 remote monitoring
  • Endpoint management
  • Inventory Scanning
  • Dedicated account manager

Our IT Support includes our EBC Automate software, a tracking agent which is automatically deployed across your IT network, and provides us with complete visibility of all the devices covered by your IT Support contract. This enables us to provide proactive monitoring on your servers and remote support on your endpoints. This provides gives you fast remote access to each endpoint and enables us to resolve issues quickly and efficiently, keeping any downtime to a minimum.

Why choose EBC Group for IT Support?

As an integrated provider we can provide a range of services including IT support. This gives you the benefit of only needing to work with a single provider and gives you simplicity as well as saving time and money. Our IT support helpdesk will provide you with the essential support service that your business needs. To help you understand your current and future IT requirements we can provide you with a free, no obligation IT audit and quote.

We have over 30 years of experience in providing managed services to clients across the UK. EBC Group is a Total Solutions Provider that can give you the full range of IT and technology solutions you require without ever outsourcing to third-parties. We provide bespoke IT solutions based on your specific needs whilst enabling you to benefit from the latest developments in IT and technology. Everything is securely hosted in your own private cloud environment at our own UK data centres, with our primary based in Birmingham city centre. This allows us to provide you with round-the-clock immediate access to data, applications and systems.

Our services also include everything from, cloud hostingcyber security, disaster recovery, Wi-Fiprint and data services, telephony and connectivity.

See your IT Support costs

IT Support features and benefits

Monitoring

Proactive Server Monitoring

Patch Management

Fully automated Patch Management – Microsoft (Servers and Workstations)

Remote Support

Full remote access into all devices allowing fast resolution of issues

Performance

Performance reporting available for discussion with your Account Manager

Automation

Software Deployments, scripting for repeated tasks, pro-active maintenance

Inventory Scanning

Inventory scanning via Network Probe. Probe to monitor none windows devices

Why use our IT Support Helpdesk?

Our Clients

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Partners and Accreditations

BT logo
Canon partner logo
Dell EMC logo
Microsoft logo
Swyx logo
Xerox re-seller logo
Kaspersky logo
Sophos logo
M-Files partner logo
VM Ware logo
Veeam logo
Watchguard logo
Xirrus logo
Cyber essentials plus logo
ISO logos