IT Support Birmingham
Award winning IT support for companies in Birmingham
Our headquarters are located in the South of Birmingham, and our primary data centre resides in Birmingham city centre at BT Tower. We specialise in providing managed IT support to companies in Birmingham and the surrounding areas.
With our help, you can focus on what you do best, safe in the knowledge that your IT is being managed by specialists who have vast experience and expertise in planning, implementing and supporting IT services for businesses of all sizes.
Managed IT is a practice that enables you to outsource IT management responsibilities and functions to another company in order to boost the quality and efficiency of your operations whilst reducing expenses. At EBC Group, we have an excellent track record when it comes to providing managed IT support to SMEs and have the resources and experience needed to deliver where our other providers can’t.
IT Support for Remote workers
For businesses looking for remote IT Support in Birmingham, our IT helpdesk provides the ideal solution that enables you to support your remote workers. This will enable your team to work from home whlst being fully supported by our specialist team.
For more information on remote working solutions download our free eBook.Remote working eBook
Birmingham IT Support:
Our Managed IT Support are provided per user and per server and will cover you for unlimited calls via telephone and remote support. We will respond to all IT Support calls within 1 hour, support will be dealt with via 1st line, unless escalation to 2nd / 3rd line is required.
- Telephone & remote support with a 1 hour response time
- On-site support with an 8 hour response time (non-critical)
- On-site support with a 4 hour response time (critical)
- Automated Patch management
- Proactive 24/7 remote monitoring
- Endpoint management
- Inventory Scanning
- Dedicated account manager
Our IT Support includes our EBC Automate software, a tracking agent which is automatically deployed across your IT network, and provides us with complete visibility of all the devices covered by your IT Support contract. This enables us to provide proactive monitoring on your servers and remote support on your endpoints. This provides gives you fast remote access to each endpoint and enables us to resolve issues quickly and efficiently, keeping any downtime to a minimum.
Why choose EBC Group for IT Support?
As an integrated provider we can provide a range of services including IT support. This gives you the benefit of only needing to work with a single provider and gives you simplicity as well as saving time and money. Our IT support helpdesk will provide you with the essential support service that your business needs. To help you understand your current and future IT requirements we can provide you with a free, no obligation IT audit and quote.
We have over 30 years of experience in providing managed services to clients across the UK. EBC Group is a Total Solutions Provider that can give you the full range of IT and technology solutions you require without ever outsourcing to third-parties. We provide bespoke IT solutions based on your specific needs whilst enabling you to benefit from the latest developments in IT and technology. Everything is securely hosted in your own private cloud environment at our own UK data centres, with our primary based in Birmingham city centre. This allows us to provide you with round-the-clock immediate access to data, applications and systems.