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IT Support Birmingham

Get award-winning IT support for companies in Birmingham

We specialise in providing award-winning managed IT support to companies in Birmingham and the surrounding areas. For over 30 years, we have delivered excellent IT support in Birmingham across multiple industries, partnering with businesses of all sizes. We keep your business technology up to date and secure via our range of IT support packages and services, and are on hand to support in an emergency.

While we do work across the UK, our headquarters are located in Birmingham, and our primary data centre resides in Birmingham city centre at the BT Tower. So we know Birmingham well. It’s our home, and we’ve cultivated long-standing relationships with customers we’ve had since the very beginning.

Contact us for IT Support in Birmingham
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Birmingham IT Support

Our managed IT support for businesses in Birmingham is provided per user and per server. We will cover you for unlimited calls via telephone as well as remote support. Our expert team will respond to all IT support calls within 1 hour, and support will be dealt with via the 1st line unless escalation to the 2nd / 3rd line is required.

IT Support for Birmingham includes:

  • Telephone & remote support with a 1-hour response time
  • On-site support – within 8 hours for non-critical.
  • On-site support with a 4-hour response time for critical
  • Automated Patch management
  • Proactive 24/7 remote monitoring
  • Endpoint management
  • Inventory Scanning
  • Dedicated account manager

We use our EBC automate software, to provide us with complete visibility of all devices covered by your IT Support contract. This enables us to provide proactive monitoring on your servers and remote support on your endpoints. This gives you fast remote access to each endpoint and allows us to resolve issues quickly and efficiently, keeping any downtime to a minimum.

Why choose EBC Group for your Birmingham IT Support?

With our help, your business can be more efficient and safe in the knowledge that your IT is being managed by specialists. Our team members have vast experience and expertise in planning, implementing and supporting managed IT services for Birmingham based businesses.

We understand that being local to our customers is a great comfort, and being based in Birmingham means we’re able to be on-site quickly if required.

Outsource your IT management responsibilities. We work with you to boost the quality and efficiency of your operations whilst reducing your expenses. At EBC Group, we have a proven track record when it comes to providing IT support. We make real changes to your business processes and infrastructure to keep it secure, running efficiently, and manage all aspects of your IT operating systems.

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Our Birmingham Clients

Find out more about how we help Birmingham Businesses

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IT Support features and benefits

Monitoring

Proactive automated server monitoring across your entire network, meaning we can identify malicious threats before they impact your business.

Patch Management

Fully automated Patch Management and automatic software updates– Microsoft (Servers and Workstations). To keep all of your systems up to date and fully secure with the latest patches and fixes.

Remote Support

Full remote access to all devices, allowing fast resolutions of user end issues and decreasing downtime for your employees, allowing them to work smoothly.

Performance

Performance reporting is available for discussion with your account manager to identify where we can improve your technology. Keeping your business running efficiently.

Automation

Software Deployments, scripting for repeated tasks, proactive maintenance. Meaning, that we are always making fixes as they appear without you even knowing or having to worry.

Inventory Scanning

Inventory scanning via Network Probe. Probe to monitor none Windows devices. So we can keep a record of all your devices and support all windows and non-windows hardware and software.

About Our IT Support Company in Birmingham

We provide IT managed services in Birmingham and across the UK. EBC Group gives you the full range of IT and technology solutions you require, without ever outsourcing to third parties. We are the whole package, and we’re local to the West Midlands area

Our range of services includes IT support to cover all your devices and systems. This benefits you, as working with a single provider for all your IT needs gives you simplicity, as well as saving time and money.

We provide bespoke IT solutions based on your specific needs whilst enabling you to benefit from the latest developments in IT and technology. Everything is securely hosted in your private cloud environment at our own Birmingham based data centres. This allows us to provide you with round-the-clock immediate access to data, applications, and systems.

Our Birmingham  IT support helpdesk will ensure you get the essential support service that your business needs, when you need it. This helps you understand your current and future IT requirements, as we can also offer you a free, no-obligation IT audit and quote.

Find out more about all the benefits of outsourcing your IT with us.

Frequently Asked Questions

When it comes to providing IT Support for you business we can be as flexible as you need us to be. Our standard opening hours are Monday to Friday 8.30am to 5.30pm, for both remote and onsite IT support. However we can provide a tailored out-of-hours support package for both remote or on-site to suit you needs, which also includes weekend cover, if required.

For your peace of mind, we provide 24×7 monitoring and management as standard within our IT support packages. We will proactively monitor your systems for possible problems before they happen and will keep your business up and running around the clock.

Our offices are conveniently located in South Birmingham, which enables us to provide a convenient local service and onsite support for businesses in Birmingham and the surrounding areas.

You’ll always be given a warm welcome at our offices, however when it come to IT support we always aim to solve your issues remotely or onsite so we can offer you the quickest, most efficient service possible.

We offer 3 types of support, Managed Services – Per User and Per Server and Retainer Agreements, based upon 15 minute support vouchers.

Your IT support cost will be determined by the following:

  • The number of users 
  • The number of servers
  • Number of workstations  

Use our IT support cost calculator below and get a quote today

 

EBC Group is a Microsoft Silver Partner, in addition to this, we’re a Microsoft Authorised Education Partner (AEP) which means we can often pass significant cost-savings and discounted licensing to charity and not-for-profit oragnisations, such as those in the education, sports and third sector. We provide full management and support for Office 365 as well as additional services for Backup and Disaster Recovery.

We provide SLAs that will provide you with agreed hours of cover. We will respond to your issue within one hour and will aim to act and resolve your problems within 24 hours.

If required, we can provide bespoke SLAs to suit your needs – extended hours of cover (evenings or weekends), or cover for different types of hardware. Simply get in touch to discuss your requirments.

We specialise in providng managed IT support services to SME clients in Birmingham and across the UK. We work with clients across many different industries, including Legal, hosipitality and Manufacuring.

As well as IT Support we provide a range of Managed Services, including Cloud Solutions, Connectivity, Cyber Security, and Print & Data.

 

Deciding what type of IT Support you need will depend upon your current setup and resource. Answering the following questions will help you determine what IT Support you need.

  • Do you need to completley outsource all of your IT Support or do you have an internal IT person / team and you just need some addional support?
  • When do you need IT Support, only during the working day or do you need additional cover on evening and weekends?
  • Do you need remote support only or do you require an on-site engineer on certain days?
  • Are your team office based, working from home or a mixture?

We specialise in supporting a wide range of clients each with their own individual requirements. Talk to us about how we can help.

At EBC Group we believe in creating a partnership so we can understand your business needs and provide the IT Support you require. Our aim is that you can concentrate on running your business whilst we plan, implement and support your technology.

We understand that if your team can’t work because of IT issues it is disruptive and costs your business money. That’s why we aim to have IT issues resolved as quickly and efficiently as possible. Our IT helpdesk team are fully trained and knowledable so can resolve issues quickly and will help your team without using technical jargon.

We invest in having modern systems, tools that help provide transparent communication between our IT helpdesk and your team. We provide continual technical training for our teams to ensure that our team have a high level of technical skill. This means you will always speak to a welcoming and fully certified member of our in-house IT service desk team who will aim to resolve your problem as quickly as possible, with minimum disruption for your business.

We will assign you an Account Manager who will meet with you regularly to discuss any issues and any future requirements.

Partners and Accreditations

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Our IT Services

As an integrated Managed Service Provider we can provide service across a range of technology to suit your business needs.

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Cloud Hosting

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Cyber Security

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Disaster Recovery

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Connectivity

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