Ensure that your business and team are protected and supported at all times, wherever they are working.
Having reliable IT systems and a team that can work effectively is crucial for the day to day running of your business. EBC Group’s Managed IT Support will improve the effectiveness of your IT systems whilst also providing your team with a fast efficient IT service.
Our managed IT support ensures that your business is protected and supported at all times and will provide you with a more robust, cost-effective service than traditional break-fix models. We can take complete responsibility for your IT and systems, including resolving issues via our UK helpdesk, automated remote monitoring of your IT infrastructure, and if required on-site support and maintenance.
Our automation tools provide us with complete monitoring and management of your servers and systems, enabling us to perform automated health-checks and patching, which reduce the risk of errors and mean any network issues can be fixed before you’re even aware of them. Our fully managed, IT Support is delivered at a fixed monthly fee, ensuring that you will never receive an unexpected or inflated bill. You will receive regular update meetings with your dedicated Account Manager, including a review of detailed system reports that are included in your IT support package.
IT Support Overview
Our IT Support is provided per user and per server and will cover you for unlimited calls via telephone and remote support. We will respond to all IT Support calls within 1 hour, with support dealt with via our 1st line engineers, unless escalation to 2nd / 3rd line support is required.
- Telephone & remote support with a 1 hour response time
- On-site support with an 8 hour response time (non-critical)
- On-site support with a 4 hour response time (critical)
- Automated Patch management
- Proactive 24/7 remote monitoring
- Endpoint management
- Inventory Scanning
EBC Automate provides your business with automated remote monitoring, patching and endpoint management alongside our award-winning helpdesk support. Our EBC Automate agent is automatically deployed across your network, providing a full audit of and giving us complete visibility of all devices covered on your support contract.
The agent sits on every device enabling proactive monitoring on your servers and remote support on your endpoints. This will allow us quick remote access to each endpoint and means we can resolve issues quickly and efficiently and keep any downtime to a minimum, providing you with a fast and efficient IT support service.
IT Support for remote workers
For businesses looking for remote IT Support, our IT helpdesk and remote support software provides the ideal solution that enables you to support your remote workers. This will enable your team to work from home whlst being fully supported by our specialist team.Remote working eBook
Calculate your IT Support costs
IT Support features and benefits
Remote Support Software
Julian Powell, Business Manager , Hallmark Hulme
EBC Group offered a comprehensive solution and took time to understand our business needs, both for now and the future. In addition, the installation and support process has been excellent.
IT Support areas include:
Through our IT helpdesk and in-field engineers we can provide IT Support to companies based anywhere in the UK. With our headquarters based in the Midlands, our IT can cover any of the areas below.