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IT Support


Ensure that your business and team are protected and supported at all times

Having a reliable IT systems and a team that can work effectively is crucial for the day to day running of your business. EBC Group’s Managed IT Support will improve the effectiveness of your IT systems whilst also providing your team with a fast efficient IT service.

Our managed IT support will ensure that your business is protected and supported at all times and provides a more robust, cost-effective service than traditional break-fix models. We can take complete responsibility for your IT and systems, including resolving issues via our UK helpdesk, automated remote monitoring of your IT infrastructure, or if required carrying out on-site support.

Our automation tools allow us complete monitoring and management of your servers and systems which enable us to perform automated health-checks and patching which reduce the risk of errors and mean network issues can be fixed before you’re even aware of them. Our fully managed, IT Support service is delivered at a fixed monthly fee, ensuring you will never receive an unexpected or inflated bill.  Regular meetings with your dedicated Account Manager, including a review of detailed system reports are included in your managed IT support package.

Ladies on helpdesk in IT support office

EBC Automate

EBC Automate provides your business with automated remote monitoring, patching and endpoint management alongside our award-winning helpdesk support. Our EBC Automate agent is automatically deployed across your network, providing a full audit of your network which gives complete visibility of all devices covered on your support contract.

The agent sits on every device enabling proactive monitoring on your servers and remote support on your endpoints. This will allow quick remote access to each endpoint and enable us to resolve issues quickly and efficiently and keep any downtime to a minimum, providing you with a fast and efficient IT support service.

IT Support areas include:

Features and benefits

Monitoring

Proactive Server Monitoring

Patch Management

Fully automated Patch Management – Microsoft (Servers and Workstations)

Remote Support

Full remote access into all devices allowing fast resolution of issues

Performance

Performance reporting available for discussion with your Account Manager

Automation

Software Deployments, scripting for repeated tasks, pro-active maintenance

Inventory Scanning

Inventory scanning via Network Probe. Probe to monitor none windows devices

See your IT Support costs

Our Clients

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