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IT Support


Ensure that your business and team are protected and supported at all times, wherever they are working.

Having reliable IT systems and a team that can work effectively is crucial for the day to day running of your business. EBC Group’s Managed IT Support will improve the effectiveness of your IT systems whilst also providing your team with a fast efficient IT service.

Our managed IT support ensures that your business is protected and supported at all times and will provide you with a more robust, cost-effective service than traditional break-fix models. We can take complete responsibility for your IT and systems, including resolving issues via our UK helpdesk, automated remote monitoring of your IT infrastructure, and if required on-site support and maintenance.

Our automation tools provide us with complete monitoring and management of your servers and systems, enabling us to perform automated health-checks and patching, which reduce the risk of errors and mean any network issues can be fixed before you’re even aware of them. Our fully managed, IT Support is delivered at a fixed monthly fee, ensuring that you will never receive an unexpected or inflated bill.  You will receive regular update meetings with your dedicated Account Manager, including a review of detailed system reports that are included in your IT support package.

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IT Support Overview

Our IT Support is provided per user and per server and will cover you for unlimited calls via telephone and remote support.  We will respond to all IT Support calls within 1 hour, with support dealt with via our 1st line engineers, unless escalation to 2nd / 3rd line support is required.

  • Telephone & remote support with a 1 hour response time
  • On-site support with an 8 hour response time (non-critical)
  • On-site support with a 4 hour response time (critical)
  • Automated Patch management
  • Proactive 24/7 remote monitoring
  • Endpoint management
  • Inventory Scanning

EBC Automate

EBC Automate provides your business with automated remote monitoring, patching and endpoint management alongside our award-winning helpdesk support. Our EBC Automate agent is automatically deployed across your network, providing a full audit of and giving us complete visibility of all devices covered on your support contract.

The agent sits on every device enabling proactive monitoring on your servers and remote support on your endpoints. This will allow us quick remote access to each endpoint and means we can resolve issues quickly and efficiently and keep any downtime to a minimum, providing you with a fast and efficient IT support service.

IT Support for remote workers

For businesses looking for remote IT Support, our IT helpdesk and remote support software provides the ideal solution that enables you to support your remote workers. This will enable your team to work from home whlst being fully supported by our specialist team.

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IT Support features and benefits

Proactive Monitoring

Proactive monitoring allows our IT Support team to monitor and understand how your servers and networks are performing, along with identifying potential areas of risk 7 days a week, 24 hours a day. This approach allows our IT Support team to discover any issues that could drastically affect your technology and stop them before they cause anything to stop working.

Patch Management

Patch management will perform automated scans to check devices within your IT environment to determine which patches each system, software, or app is missing and performs an update. This helps simplify the process of keeping your operating systems and applications up to date and ensures you’re protected against cyber security, viruses and hacking.

Remote Support Software

Provides our IT Support technicians with the ability to access our clients’ devices remotely to provide maintenance and support to able them to provide servicing instantly, from any location. Once connected, the technician is able to take control of the device to perform whatever task is required. Install updates, troubleshoot issues, and even provide on-demand support.

Performance Reporting

You will receive regular update meetings with your dedicated Account Manager. These will include a detailed review of all the system reports that are included in your IT support package. Your Account Manager is on-hand to discuss performance as well as advice on your technology and recommendations for future projects.

Endpoint management

Our IT Support team can help your systems and network up and running with quick access to each managed endpoint, so we can resolve issues fast and keep downtime to a minimum. Through our automation we can create simple commands and convert them into automation. Powered by network probe technology, it provides six commands for agentless infrastructure management of Hyper-V® and VMWare®.

Inventory Scanning

Inventory scanning via Network Probe enables our IT Support team to perform automatically deploy and detect devices on our client’s network. Automated network scans provide us with the most current record of supported systems and devices, giving visibility into virtual machines as well as other network devices and helps align standards and support for easier device management.

IT Support areas include:

Through our IT helpdesk and in-field engineers we can provide IT Support to companies based anywhere in the UK. With our headquarters based in the Midlands, our IT can cover any of the areas below.

Our Clients

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