Managed IT

Remote monitoring management tools enable us to effectively manage your IT requirements and enable our technicians to monitor multiple workstations and IT systems simultaneously. We can also quickly resolve your issues before your business or people become aware and these issues impact on your business or productivity. Remote monitoring also means we can automate scheduled maintenance tasks on your IT systems.

24/7 remote monitoring

Utilising our ‘real time’ 24/7 remote monitoring software, we offer a fully managed IT service that proactively identifies, prevents & resolves IT issues before they cause headaches for your business. This non-intrusive form of 24/7 IT support often results in IT issues being resolved before your business is even aware.

Benefits

• Round the clock – 24/7 monitoring of devices
• Remote and onsite maintenance services
• Rapid diagnosis through monitoring data
• Response priority over regular customers
• Complete reporting and analysis
• Greater transparency into IT performance and planning

Many organisations don’t have the resources to manage their own IT effectively, their time and money could be better utilised by investing in other areas of their business. Many wish to benefit from new IT systems, software and applications but without the hassle and cost that comes from having to support them.

If your business is looking to reduce IT costs and the headaches associated with managing your IT systems and infrastructure then IT outsourcing could be the perfect solution. Providing you with all the benefits you would associate with your own IT department but for a fraction of the cost.

The management of technical IT support, hardware monitoring, disaster recovery and data backup requires significant resources and investment. Our outsourced IT solution offers your business complete IT support and network management for a fixed monthly cost. We will become your IT partner – a virtual version of having your own IT department. Simply put it’s like having your own in-house IT department but with the benefit of broader expertise, resources, industry accreditation and experience that comes with being a dedicated IT service provider and most importantly at a fraction of the cost.

As a total solutions provider we are able to offer your organisation the benefit of outsourcing a wide range of services, including data storage, disaster recovery and infrastructure. By outsourcing your IT to EBC Group’s private cloud you will have your own private dedicated hosted infrastructure, which will provide your business with the latest equipment, which is not shared and will be able to cope comfortably as your organisation grows without the need to continually re-invest.