IT Support West Midlands

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Award winning IT support for companies in the West Midlands

We can help West Midlands companies reduce IT support costs, increase efficiency and provide total peace of mind.

EBC Group can provide the ideal solution for companies looking for an IT support provider in the West Midlands that offers high quality IT services and IT support. EBC Group have grown to become one of the most successful and respected workplace managed services providers in the West Midlands region.

Having a reliable IT system is crucial for the day to day running of all West Midlands businesses. Let EBC Group use our expertise to help reduce your IT day-day IT maintenance and running costs. Whether you are currently operating an in-house IT team or outsourcing to a traditional IT support company we can increase the quality and reliability of your service quality, whilst reducing your ongoing IT costs. We provide managed IT support to businesses across a wide range of industries and sectors in the West Midlands and will ensure that your business is protected and supported at all times through a more robust and proactive service than traditional break-fix models.

We also offer a wide range of outsourced IT services to suit your business needs, including helpdesk support, cyber security, cloud computing, network management and connectivity. Find out about all of the benefits of outsourcing your IT.

Why choose EBC Group for IT Support?

EBC Group are headquarted in the West Midlands and we have built our reputation for delivering professional IT Support to businesses of all sizes, across a range of different sectors. With over 30 years of experience, you can rely on EBC Group to provide your business with reliable IT support that you can trust.

We don’t charge for each support call or for call outs meaning you get a fixed monthly fee with no unexpected extra charges. We work with a wide range of businesses in the West Midlands, helping them to save money on their existing IT support costs, which they have then been able to re-invest into their IT infrastructure and systems.

Managed IT Support

Our fully managed, IT Support service comes at a fixed monthly fee, ensuring you will never receive an unexpected or inflated bill.

We take complete responsibility for your IT and systems, whether resolving issues remotely via our helpdesk, maintaining your IT infrastructure, monitoring your systems or carrying out on-site support. We monitor your systems 24/7 and regularly perform proactive reviews and implement health-checks which minimises your risk of any hardware failures.

Other IT Support areas include:

Features and benefits

Monitoring

Proactive Server Monitoring

Patch Management

Fully automated Patch Management – Microsoft (Servers and Workstations)

Remote Support

Full remote access into all devices allowing fast resolution of issues

Performance

Performance reporting available for discussion with your Account Manager

Automation

Software Deployments, scripting for repeated tasks, pro-active maintenance

Inventory Scanning

Inventory scanning via Network Probe. Probe to monitor none windows devices

See your IT Support costs

Why use our IT Support Helpdesk?

You can rely on us to take responsibility for your IT systems, monitoring them on a 24/7 basis and conduct regular health checks and proactive reviews. We can resolve issues remotely from our IT support helpdesk and visit your workplace to carry out on-site support. Our IT technicians are fully-qualified to carry out their duties and are based at our Birmingham head office. No matter when an issue comes to the fore, you can count on us to act quickly and do everything in our power to resolve it at the earliest opportunity.

Our proactive system maintenance services allow us to address issues including bandwidth clogs, connectivity problems, device failures and server issues remotely, stepping in to offer on-site support whenever needed. We monitor performance in real-time so we can identify issues quickly and put solutions in place to minimise business disruption.

Our cost-effective IT support services are designed to give you the reliable support you require no matter when an issue is discovered. The savings that our services bring can be used to improve your IT environment and make your company even more efficient.

No capital outlay enables you to plan your IT budget effectively. You only need to pay a fixed monthly fee, which means you don’t need to worry about spending more than you can afford. What’s more is that helps you plan ahead and budget more confidently.

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