IT Support Halesowen

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Award winning IT support for companies in Halesowen

With EBC Group’s head office based in Halesowen we are able to provide a range of expert IT services and IT support with the additional benefit of being easily accessible to local companies.

We provide IT support and managed services to a wide range of Halesowen based businesses including; service provider, Vacuum Furnace Engineering, property investors, Revelan and recruitment company, Swindale Parks.

Managed IT is a practice that enables you to outsource IT management responsibilities and functions to another company in order to boost the quality and efficiency of your operations whilst reducing expenses. At EBC Group, we have an excellent track record when it comes to providing managed IT services to SMEs and have the resources and experience needed to deliver where our competitors can’t.

We offer a wide range of outsourced IT services to suit your business needs, including helpdesk support, cyber security, cloud computing, network management and connectivity. Find out about all of the benefits of outsourcing your IT.

Why choose EBC Group for IT Support?

Operating across a wide range of industries and sectors, EBC Group have provided a comprehensive range of IT services to companies in Halesowen, from simple IT support to complete infrastructure design and implementation.

Having invested significantly in our privately owned dual data centres, one of which is based locally in our Black Country based head office, means we can provide full failover and ensure constant access to your data and systems 24/7.

Whether you require an on-premise or cloud based solution, we can work with you to deliver a secure and high performance solution.

Other IT Support areas include:

Features and benefits

Monitoring

Proactive Server Monitoring

Patch Management

Fully automated Patch Management – Microsoft (Servers and Workstations)

Remote Support

Full remote access into all devices allowing fast resolution of issues

Performance

Performance reporting available for discussion with your Account Manager

Automation

Software Deployments, scripting for repeated tasks, pro-active maintenance

Inventory Scanning

Inventory scanning via Network Probe. Probe to monitor none windows devices

See your IT Support costs

Why use our IT helpdesk?

You can rely on us to take responsibility for your IT systems, monitoring them on a 24/7 basis and conduct regular health checks and proactive reviews. We can resolve issues remotely from our IT support helpdesk and visit your workplace to carry out on-site support. Our IT technicians are fully-qualified to carry out their duties and are based at our Birmingham head office. No matter when an issue comes to the fore, you can count on us to act quickly and do everything in our power to resolve it at the earliest opportunity.

Our proactive system maintenance services allow us to address issues including bandwidth clogs, connectivity problems, device failures and server issues remotely, stepping in to offer on-site support whenever needed. We monitor performance in real-time so we can identify issues quickly and put solutions in place to minimise business disruption.

Our cost-effective IT support services are designed to give you the reliable support you require no matter when an issue is discovered. The savings that our services bring can be used to improve your IT environment and make your company even more efficient.

No capital outlay enables you to plan your IT budget effectively. You only need to pay a fixed monthly fee, which means you don’t need to worry about spending more than you can afford. What’s more is that helps you plan ahead and budget more confidently.

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