See our SWYX Services

Download

Home / Communications / Telephony Solutions / See our SWYX Services

Swyx provides communication that is more than just a telephone

Swyx is a modern innovative phone system that will transform your business communications.

Bringing together your business communications into one innovative solution, Swyx integrates voice, email, video, voicemail, fax, instant messaging, presence information, application sharing and your company-relevant applications into a simple user interface.

Lady in office at desk with hosted telephony

The innovative and intuitively usable Swyx software is simply installed across all devices and enables every device to be not only a convenient telephone but also a universal communication portal for all media. Its easy integration and installation can be hosted on your current network or hosted within EBC Group’s cloud, meaning no additional servers or software is required.

EBC Group are a Gold UK Swyx partner and one of the only UK providers of its cloud telephony solutions. This means you can be sure we can offer you the most competitive prices and can give you the complete specialist after-sales support you require. Whether you’re simply looking to upgrade your existing business phone system or are interested to find out how the latest unified communications technology can improve your organisations communications, our specialist teams can help.

Swyx: PBX in the Cloud Download

Swyx Telephony Devices Download

Easy to grow

As your business grows, so does your Swyx solution. Swyx can easily accommodate new users, adapting to your business needs.

Flexible access

Be just as available on the road, as In the office, as your mobile becomes an extension of your telephone system, with all your favourite functionality accessed via your mobile.

Productivity

At a glance see who in your team is available thanks to a visual contact skin, whilst intelligent call routing & queue management ensure smooth transitions.

Teamwork

Video, telephony and screen sharing makes it easy to collaborate with colleagues and clients.

Integration

Swyx integrates with business critical applications, including Outlook, and allows you to make calls directly from this.

Automatic backup

Recorded calls and messages are automatically backed up and accessible, in accordance with data protection regulations.

Calculate your Swyx costs

With Swyx as a complete solution, you benefit from all the advantages of server consolidation, lower hardware and energy costs, space savings and higher availability

Terminal devices such as IP desk telephones are simply connected to the local network (LAN) and detected by Swyx Servers. The necessary configuration takes place automatically, so that devices are operational at once. The integration into Microsoft® Active Directory means that even larger Swyx installations can be administered with ease. Swyx routes all voice and data traffic over your existing IP network. As a result, not only is the overall complexity of your infrastructure considerably reduced, but the costs for purchasing, set-up, maintenance and possible extensions are lower.

For businesses that have several sites and want to expand the head office telephony system functions to branch offices, Swyx provides free calls using VPN connections for the high security.

With Swyx you can decide flexibly which connection to the public telephone network you want to use. It makes no difference whether you decide on a modern SIP connection from a service provider, or choose a connection via the established ISDN telephone network for handling the external voice communication. In both cases, you always have the best possible voice quality with Swyx.

When using Swyx The unique skin concept allows quick and uncomplicated changing of the user interface, choosing from a variety of supplied skins according to the individual requirements of their workstation- receptionists may require more speed dials and line buttons, than a normal user. This can all be managed conveniently from your PC, including your desk telephone too.

Swyx enables mobile phones to be easily integrated into business communication; this is also called Fixed Mobile Convergence (FMC). It means that employees can use all the significant convenience functions with their mobile phones, too. Customers need only be given one contact number, as calls can be intelligently routed to the right place in the organisation, depending on current availability.

Depending on the mobile phone used, many additional features are available, making the personal telephony environment usable even while travelling. With SwyxIt! Mobile you can quickly and easily integrate your Apple® iPhone or Android-based mobile phone* into office communications. You then have all company contacts including up-to-date presence information even while travelling. Caller lists and forwarding options can also be accessed remotely – quickly and conveniently.

Presence information in Swyx allows you to display your status of availability to other employees. Team members therefore know who is logged on and/or available, and can reach the right person immediately.

With Swyx you can define your own speed dials for internal and external contacts, so that you can access frequently dialled numbers as quickly as possible. Tabs help to structure speed dials, such as by classifying them by departments. In addition, the call journal provides an overview of all incoming and outgoing calls, redials, missed calls, own callback requests, and recorded calls. Both a company-wide phone book and a personal phone book are available, the user can search easily for entries within phone books and using the practical hotkey functionality, you can select and dial phone numbers in any Windows application at just the click of a mouse.

A voicemail system is available for each user, with extensive functions. Voicemails can be sent from the server as an attachment to an email address, and be retrieved by the recipient.