Swyx

With Swyx you can decide flexibly which connection to the public telephone network you want to use. It makes no difference whether you decide on a modern SIP connection from a service provider, or choose a connection via the established ISDN telephone network for handling the external voice communication. In both cases, you always have the best possible voice quality with Swyx.

When using Swyx The unique skin concept allows quick and uncomplicated changing of the user interface, choosing from a variety of supplied skins according to the individual requirements of their workstation- receptionists may require more speed dials and line buttons, than a normal user. This can all be managed conveniently from your PC, including your desk telephone too.

Swyx enables mobile phones to be easily integrated into business communication; this is also called Fixed Mobile Convergence (FMC). It means that employees can use all the significant convenience functions with their mobile phones, too. Customers need only be given one contact number, as calls can be intelligently routed to the right place in the organisation, depending on current availability.

Depending on the mobile phone used, many additional features are available, making the personal telephony environment usable even while travelling. With SwyxIt! Mobile you can quickly and easily integrate your Apple® iPhone or Android-based mobile phone* into office communications. You then have all company contacts including up-to-date presence information even while travelling. Caller lists and forwarding options can also be accessed remotely – quickly and conveniently.

Presence information in Swyx allows you to display your status of availability to other employees. Team members therefore know who is logged on and/or available, and can reach the right person immediately.

With Swyx you can define your own speed dials for internal and external contacts, so that you can access frequently dialled numbers as quickly as possible. Tabs help to structure speed dials, such as by classifying them by departments. In addition, the call journal provides an overview of all incoming and outgoing calls, redials, missed calls, own callback requests, and recorded calls. Both a company-wide phone book and a personal phone book are available, the user can search easily for entries within phone books and using the practical hotkey functionality, you can select and dial phone numbers in any Windows application at just the click of a mouse.

A voicemail system is available for each user, with extensive functions. Voicemails can be sent from the server as an attachment to an email address, and be retrieved by the recipient.