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Choosing the right Managed Service Provider

By Adam Flynn, Marketing Manager at EBC Group

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Posted 23 Feb 2016

Designed to help businesses operate more efficiently, Managed Service Providers (MSP) allow you to leverage the latest technology, whilst they assume ongoing responsibility for 24 hour monitoring and management of your IT and technology systems.

Choosing the right MSP is a critical business decision that could make significant savings on your IT and technology. Here are some important factors to consider when selecting a partner.

 

Comprehensive technology:

Ensuring your provider is able to offer a comprehensive suite of technology may seem obvious, but it is crucial that they are able to offer a broad set of solutions that not only meet your current needs, but also those in the future. A good provider will be able to implement, manage and support all your technology needs.

 

24/7 monitoring & support:

A true MSP will provide a dedicated monitoring system that will identify problems, before you’re even aware there’s an issue.  In addition, their support team should be available at anytime, with expertly trained technicians on hand to keep your systems secure and streamlined.

 

Secure & Reliable:

An effective MSP should have a sound, tested infrastructure, with the latest security embedded into every aspect of their operations.  In addition to providing a range of solutions that address customer security and compliance, their own systems should be robust and regularly tested, ideally owning a number of geographical locations for full disaster recovery.

 

No 3rd Parties:

Some MSP’s are not able to provide their own IT infrastructure, which means some or all of your services could potentially be outsourced to a 3rd party. It is important to know who is managing your data and systems, and that you always have full access to this.

Providing a range of managed services, including IT services, telephony & connectivity, print solutions and information management, workplace technology providers EBC Group, have been providing managed services for over 25 years.

As an award-winning provider of IT and technology, EBC Group have invested heavily in their own infrastructure, privately owning dual data centres that allow them to uniquely position themselves as a total solutions provider.

Tags: Unified Communications, Information Management, IT Solutions, Managed Print Services

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