EBC Group are currently recruiting for a 1st Line Technical Engineer to join our exciting and developing service delivery team. You will be responsible for ensuring that all customer calls are answered promptly, provide excellent customer service, and diagnose a range of technical faults within the time allowed.
EBC Group has a wealth of experience in providing managed office services to businesses across the UK. At the forefront of business innovation, EBC Group now encompass a comprehensive range of managed services from print solutions and document management to IT services, cloud computing, disaster recovery and unified communications.
To achieve in this role, we are looking for somebody with the self-motivation that enjoys learning new technologies. Somebody that is full of energy and passion to deliver excellent customer service. You will be required to be a clear, confident, and professional communicator to liaise directly with our clients.
- Desired basic knowledge / Experience
- Windows OS
- Active directory
- Microsoft Exchange/365
- RDS environment principles
- Use of remote-control tools
- Anti-Virus Basics
- Print Setup