How EBC can help you...
We offer a full, free of charge, audit of your current telephone system & compare costs to an equivalent VoIP solution.

The benefits of VoIP technology

With a Virtual Private Network (VPN) in place you can speak to connected colleagues at different branches or on the road free of charge.

This is particularly useful for the growing number of SMEs who have multiple sites – currently 33% according to the Yankee Group.

Further advantages

Cheaper calls are not the only advantage. If you merge your phone and data networks, VoIP can help you work more efficiently and make your company's phone network easier to look after, here's how:

Simpler Infrastructure

With VoIP on your computer network you can add telephones and increase call capacity without running additional cabling.

Scalability

Traditional PBX (Private Branch Exchange) phone systems have a set number of ports for telephones to plug in to. VoIP systems provide greater flexibility as you can run a number of ‘virtual users’ through each network socket.

Reduce Operating Costs

Because a VoIP-enabled system is based on software rather than hardware, it is easier to manage and maintain.

Improve Productivity

VoIP treats voice as if it were any other kind of data, so users can attach documents to voice messages or participate in virtual meetings using shared data and videoconferencing.

Wireless-Compatible

With a wireless LAN in place, mobile devices like PDAs and smartphones can use your VoIP system (if you install a wireless LAN, you need to make sure you have appropriate security measures in place, such as a firewall or encryption).

Enhanced Customer Service

By adding a 'Click to talk' button to a website, a VoIP-enabled enterprise can put web users in touch with customer service staff. The Swyx system integrates with most customer relationship management software (CRM). Incoming calls could automatically trigger screen pops with customer account information and contact history.

Dependable Call Management

Voice-related services, such as follow me roaming, caller-ID, call forwarding and broadcast messaging, become simpler to maintain and can be updated as needed by your employees.

Flexibility

A Virtual Private Network (VPN) is an allocated amount of bandwidth on the public internet where public access is prevented through encryption. If your company has its own VPN and combines it with VoIP, you can set up a fully functioning office where there is a broadband connection. Green-field sites can be up and running in minutes not weeks. Staff can work from any location, seamlessly.