« Back to Telephony & Connectivity

Telephony Systems

Providing both on-site and hosted VoIP phone system. EBC Cloud Telephony using the Swyx platform is hosted direct from our privately owned dual data centres, meaning you don’t require software or servers, and only pay for what you need when you need it. We work with one of the world's leading manufacturers to offer a diverse range, from basic user systems to advanced multi-feature systems. 

Why you should update your phone system

Offering significant benefits over traditional telephone systems, our VoIP and hosted telephony solutions delivered via the Swyx telephone system offers a cost effective, scalable solution which provides the highest level of call quality. 

Replacing dated ISDN connections with a single IP connection, VoIP allows you to scale up or down and only pay for what your business needs. On average, an organisation taking a telephony system from EBC Group saves 63% on their annual costs. Not only will you see a substantial annual saving but installation is straight-forward and we integrate the system seamlessly into your current infrastructure or can you our expertise to recommend where you may benefit from other upgrades.

Staying ahead

Keeping up with the latest technology can be expensive and time consuming. Voice technology has evolved quickly over recent years resulting in the perceived need to continuously update and replace hardware. EBC Group’s telephony systems are software based devices. This means that the handsets and hardware do not need to be replaced each time there is an improvement in technology – we can simply update the software when required to transform the phone system.

New updates include an upgrade in functionality and features that have been developed to improve the phone’s performance and user experience. The flexibility of our phone systems allows you to work almost anywhere in the world with full remote access to the tools and applications. 

By taking advantage of VoIP and cloud telephony systems, you can eliminate call costs between your office locations and employees working remotely and also the requirement for onsite servers.

Select a section

  • VoIP Menu Button
    VoIP
  • Session Initiation Protocol (SIP) Menu Button
    Session Initiation Protocol (SIP)
  • EBC Cloud Telephony Menu Button
    EBC Cloud Telephony
  • Swyx Telephone System Menu Button
    Swyx Telephone System
  • Lines & Calls Menu Button
    Lines & Calls
  • Business Mobiles Menu Button
    Business Mobiles

Why EBC Group?

EBC Group has invested in creating its own data and communication infrastructure, enabling us to provide all our services directly from our West Midlands headquarters, resulting in a streamlined, straightforward service. Our clients benefit from our dependable response times for service issues, excellent communication and transparent billing. By being an independent service provider we can offer you fantastic saving on your landlines, data connectivity, business phone systems and mobile phones.

See for yourself...

See for yourself how using Swyx phones can change the way your business communicates by registering for a demonstration of its functionality.

Register for a demo

VoIP Section

VoIP

What are the benefits over traditional telephony?

A cost effective solution which provides the highest level of call quality

A scalable, reliable and low cost solution

Offering significant benefits over traditional telephony, our VoIP service delivered via the Swyx telephone system offers a scalable solution and provides the highest level of call quality. 

Replacing dated ISDN connections with a single IP connection, VoIP allows you to scale up or down and only pay for what your business needs.

At a glance

  • Significant cost savings on telephony costs
  • Can be scaled up or down
  • Only pay for what you use
  • Fully managed service
  • Call quality matches ISDN
  • Unified Communications features
  • Fully customisable
  • Integrates with other systems and apps

Close this section

Session Initiation Protocol (SIP) Section

Session Initiation Protocol (SIP)

Benefit from cheaper business calls

SIP trunking is a high quality, flexible, lower cost alternative to ISDN

Session Initiation Protocol (SIP) is a flexible, lower cost alternative to ISDN for making inbound and outbound voice calls, and will enable your business to experience the benefits of a hosted telephony solution without the need to upgrade its legacy telephone equipment.

If your business has a leased line or is currently using multiple ISDN channels, using a SIP trunk provide you with a more effective way to make phone calls. SIP uses a leased line to its full potential by giving bandwidth priority to calls. A SIP line uses a very small amount of bandwidth and offers same high SLA as a leased line, ensuring voice quality and reliability.

Benefits of SIP

  • Lower phone costs
  • Use local numbers
  • Superior call quality
  • Greater flexibility
  • Additional features 

Close this section

EBC Cloud Telephony Section

EBC Cloud Telephony

Why choose EBC Cloud Telephony?

The most flexible and cost effective telephony solution available

What is EBC Cloud Telephony?

Our Cloud Telephony solution, sometimes referred to as hosted telephony or hosted VoIP, is a service where EBC Group host and operate your telephone system within our private datacentre. You will get a comprehensive telephony system which gives you all the benefits of an integrated telephone system associated with a modern enterprise level solution but at a fraction of the cost. 

EBC Cloud Telephony is hosted within our private datacentre based at our headquarters and fully replicated to our secondary datacentre. Because your telephony is hosted it means that like VoIP solutions you don't need to purchase a PBX but also that you don't need to maintain the software on your own server, providing you with a flexible solution, where you only pay for what you need, when you need it.

EBC Cloud Telephony

Close this section

Swyx Telephone System Section

Swyx Telephone System

A modern innovative solution

Transform your business communication with integrated telephony from a UK Gold partner

The different ways for your business to contact someone are almost endless, such as traditional fixed-line or mobile phones, fax, instant messaging, video phones and email – with every medium working alongside various applications. The innovative and intuitively usable Swyx software is simply installed across all devices and enables every device to be not only a convenient telephone but also a universal communication portal for all media. Swyx integrates voice, email, video, voicemail, fax, instant messaging, presence information, application sharing and your company-relevant applications into just one user interface. The unique Swyx system allows easily installed and integrated services to your current network or hosted within our private cloud, meaning no additional servers or software are required.

 
 

Time to upgrade to Swyx

Communication is more than just telephony

With Swyx your business communication is conveniently linked to your business processes. The result is not only improved workflows within the company, but also completely new forms of interaction with business partners and customers – while simultaneously protecting your previous investments in process applications.

Features of Swyx

  • Software based phone system
  • Easy to grow and manage
  • Integrated with a windows domain
  • Access calls or voice mails anywhere
  • Integrate with contact databases
  • Video chat
  • Mobile twinning
  • One click dial
  • Easy conferencing
  • Call record
  • Voicemail to email
  • Conference calling
  • Integrated with Microsoft Dynamics
  • Presence information to see the availability

Close this section

Lines & Calls Section

Lines & Calls

Tailored business packages

Flexible and tailored packages ensuring excellent service and value

Tailored lines and calls packages

With even the smallest businesses making hundreds of calls each week, finding a business call package that is flexible, offers excellent service and value for money is essential.

We can help you reduce your telephony overheads by using technology such as SIP, VoIP or cloud telephony. Consolidating your lines and calls will make considerable savings and ensure your business is on the best fit package by checking each month that call costs are the lowest available

We can build tailored commercial packages that meet your organisations needs now and into the future. Benefit from our non-geographic inbound numbering services to establish a national presence and route your calls effectively.

Close this section

Business Mobiles Section

Business Mobiles

Unbeatable business mobile solutions

Integrate your mobile phones with a unified communications solution

Mobile phone are a valuable tool for business, offering significant benefits and allowing employees to stay in touch with their offices, customers and suppliers, anywhere, at any time. EBC Group provide mobile packages that are designed on a flexible, bespoke basis, consolidating your expenditure whilst providing the latest in smartphone technology. 

Integrated business mobile phones

Having complete flexibility and a mobile workforce able to access your office functions, such as email, electronic documents and diaries from any location is crucial for staying one step ahead. EBC Group’s mobile solutions are designed to accommodate your busy work schedule, our mobile smart phones are tailored to your exact business requirements, we make sure the contract suits your demands and budgets; and most importantly ensuring you only ever pay for what you use.

Investing in business mobile solutions opens you up to a new world of communication. Combining your business mobile with your telephone systems, through EBC Group’s Unified Communication infrastructure, allows all your systems to speak seamlessly to each other. 

 

Close this section