Touchpoint™ Tapeless Backup solutions

Automated Tapeless Data Backup as a managed service

Our Tapeless Backup Solutions are a fully managed data backup service, offering enterprise-class, remote backup and instant restoration from our data centres. The Automated service is managed and controlled via your own Private portal completely eliminating the severe limitations of traditional tape-based data backup.

Your data is automatically Encrypted and backed up to our secure data centre facility, where it is available for rapid restoration via a dedicated link or internet connection depending on your needs.

From one Application only, provide your business with a single point solution. Providing Centralised, seamless data backup across all your locations all Servers, desktops, applications and Servers.

Our Touchpoint™ Tapeless Backup Solutions are cost effective for organisations of all sizes, from SMEs with single sites to businesses with multiple or remote site locations, Touchpoint™ solves the problem of how to manage the unprecedented data growth in every business, placing increasing pressure on their backup and recovery methods.

With mounting pressure of systems servers and applications that live 24/7 companies need robust, scalable and secure solutions that improve disaster recovery practices. Most companies experience dissatisfaction with traditional Tape and disk to disk copying methods, that are falling short with poor reliability efficiency resource overhead and ease of use.

TouchPoint™ provides you with a single application and Portal to allow Analysis of your real storage needs with our LANdiscovery service, Mass Deployment without the need to install any agents or applications on servers or desktops, Deduplication across the entire network typically reducing backup needs by 50% Replication and a unlimited Backup Lifecycle management to manage long term Archive and free Space in your own network storage.

It consists of four simple stages that work in a continuous cycle.

1. Assess

Obtain a much greater understanding of your existing Data Backup requirements. This phase requires an agreement to share your current operational model for Backup and DR and engages key users and support staff, it is normally sponsored in the business by a senior executive stakeholder. The objective of this stage is to produce a jointly agreed Scope of works for the current Backup and DR environment using our LAN Discovery tools . An assessment typically takes 1-3 weeks to complete allowing us to calculate real data backup statistics. Confidence for both parties to contract is dependent upon the quality and level of this information provided at the assessment stage.

2. Design

Focus on creating a solution around your Data Management Requirements, review your existing processes and the software and support services that will be required to meet your business and project objectives. This centres on rationalising the existing manual methods of backup.

The output of this phase is the production of a scope of work with the most appropriate solution.

3. Implement

Set up all of the relevant processes, agreements and technologies to meet the contracted requirements. This is driven by two key stages: Transition which focuses on changing the provision of existing manual method to the Automated Tapeless Solution. Transformation which focuses on changing the process or technology used to deliver the solution with your users for quick adoption.

4. Manage

This is the heart of the service, partnering with you to guarantee that your Backup Solution receives ongoing management in the way that’s right for your business and ensuring that the service performance levels are maintained over the contract life. This phase consists of three key activities:

• Process Review : ensuring that the Touchpoint™ Backup Solution is optimised and the cost of the projects are tracked and understood.
• Incident management: handling all requests in a professional and timely manner
• Account management: ensuring that new requirements and changes to existing requirements are properly defined, agreed and implemented

The partnership doesn’t end there. We will continue to work with you into the future to make sure that your Data Management Requirements are always optimised, as well as ensuring that the technologies you use are the right choice. To make this happen, we’ll carry out regular strategy reviews, deliver consultancy and have regular meetings to ensure that the services you receive meet any Service level agreements in place. So whenever your business changes, your business processes can change with you, as it adapts to deliver against your new demands.

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