IT Support Wolverhampton
At EBC Group we provide a range of IT solutions and IT support to companies in Wolverhampton. EBC Group are an award winning IT and technology provider, who provide a comprehensive range of IT solutions whether you require basic IT support or a restructuring of your technological infrastructure. Our aim is to plan, implement and support your IT services seamlessly alongside you running your business.
EBC Group are heavily involved in the area and we already provide IT support and IT services to a wide range of companies based in Wolverhampton. These include; manufacturer BST Supplies and Rolovet and Health and Safety Consultants RG Wilbrey. As well as providing managed services to Wolverhampton Racecourse we are also their commercial partner, sponsoring the EBC Technology Suite, which holds a variety of high profile events, conferences and exhibitions. For more information on our involvement with these businesses see our full case studies.
Managed IT Support
As a total solutions provider we offer a comprehensive range of IT solutions. This varies from IT support to more complex infrastructure projects. Alongside these services, we are also a provider of telephony, connectivity, information management and managed print services.
Managed IT support involves an IT service provider taking responsibility for the management of an agreed set of services. Together we can define the services that your company needs and priorities. You can have as little or as much control and input into these decisions and management, as you would like. We offer a vast range of managed IT support packages and pay as you go services. There is a managed IT support package for all sizes of business and all levels of technical expertise, including support for your existing, in-house IT teams.
Our consultative approach allows businesses to make significant savings, which they can re-invest in their infrastructure and future proof their systems.
Bespoke IT solutions
We understand that your time is precious, and you need a support service you can really rely on. Whether you’re looking for basic support, or a full infrastructure redesign and implementation, EBC Group can help and will provide 24/7 monitoring of your systems.
We believe companies across Wolverhampton can really benefit from our services. We are committed to helping businesses in the local area with their IT management. Using managed IT support enables you to get on with developing and running your business without the hassle and stress of also managing your IT systems. Together we can support our small businesses and we are excited to develop together. We have demonstrated the success of this type of partnership with existing client Talbots Law.
Talbots Law originally contacted us in regards to inconsistencies in their printing environment. Since then we have addressed their IT infrastructure, put in place a new telephony system and provided managed IT solutions.
What our customers say
"Working closely with EBC Group has been key to delivering so much change in our IT infrastructure without disrupting the service we offer to our clients. We have been delighted with the support EBC Group has provided Talbots Law. We see ourselves as a service provider – not a law firm – and as such, maintaining a high level of customer care throughout the programme was critical. EBC Group did not let us down."
Mary Mucklow, Director at Talbots Law
IT helpdesk support for your employees
We can offer continual help desk support for your team when they need questions answering and problems solved. We understand that technical issues can arise at any point and it can be stressful not knowing whom to consult. You can be safe in the knowledge that our team will be on-hand to support your people in a friendly and approachable manner. This leaves your employees feeling well supported and reduces disruption to business as much as possible.
Proactive system maintenance
We monitor the performance of your system in real-time. This enables us to remotely and proactively address issues such as server and device failures, bandwidth clogs and connectivity issues. We identify such issues before they become a major problem. This reduces the amount of time you spend reporting issues and keeps things ticking overly smoothly.
Cost effective IT Support
We provide a more cost effective way to manage your IT support whilst still allowing you to rely on a service that is available 24/7. This enables you to save both money and time that can be dedicated to improving and strengthening your IT environment.
No capital outlay
You will only pay a fixed monthly fee which means that you can account for a specific pay out each month. This makes budgeting really simple and having no capex requirement means you can easily manage your IT budget