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IT Support

EBC Group can provide the ideal solution for companies looking for an IT provider and offer high quality IT services and IT support. EBC Group are an award winning managed services provider and have grown to become one of the most respected workplace technology specialists in the region.

We understand that having a reliable IT system is crucial for the day to day running of all companies. Let EBC Group use our expertise to help reduce your IT day-day IT maintenance and running costs.

Whether you are currently operating an in-house IT team or outsourcing to a traditional IT support company we can increase the quality and reliability of your service quality, whilst reducing your ongoing IT costs. 

We provide managed IT support to companies across a wide range of industries and sectors and will ensure that your business is protected and supported at all times through a more robust and proactive service than traditional break-fix models.

Taking responsibility for your IT and systems, whether resolving issues remotely via our helpdesk, maintaining your IT infrastructure, monitoring your systems or carrying out on-site support. We monitor your systems 24/7 and regularly perform proactive reviews and implement health-checks which reduces your risk of any hardware failures.

Don't let IT issues get in the way

Businesses often waste time and money on unresolved IT issues, if your business is affected by any of the IT issues below then there is a better way to manage your IT.

Overstretched IT department

Are your own IT department busy and not always available when you need them?

Reducing budgets

Under pressure to reduce IT costs, increase value or maximise profitability?

Not staying current

With increasing network complexity, do you struggle to keep up with IT advancements and security threats?

Not enough time

Could your time be better spent on increasing productivity and sales, instead of supporting and maintaining your network?

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  • 24/7 IT support Menu Button
    24/7 IT support
  • Expertise & technology Menu Button
    Expertise & technology
  • Managed IT vs Traditional support Menu Button
    Managed IT vs Traditional support
  • Outsource vs In-house Menu Button
    Outsource vs In-house

Our IT support includes the following areas:

Award winning IT Support

EBC Group have built our reputation for delivering professional IT Support to SMEs of all sizes, across a range of different industries and sectors. With over 25 years of experience, you can rely on EBC Group to provide your company with reliable IT support that you can trust.

We don't charge for each support call or for call outs meaning you get a fixed monthly fee with no unexpected extra charges. We have saved a range of companies money on their existing support costs which they have then been able to re-invest into their IT infrastructure and systems.

24/7 IT support Section

24/7 IT support

Expert IT support for your employees

We understand that your time is precious. Our specialist team takes responsibility for your IT and systems, monitoring your systems 24/7 and regularly performing proactive reviews and health checks. Whether its resolving issues remotely via our helpdesk, monitoring your systems or carrying out on-site support, EBC Group provide a service you can truly rely on. 

With continual help desk support for your team, you can be safe in the knowledge that our team will be on-hand to support your people.

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Expertise & technology Section

Expertise & technology

ain access to vast experience and leading technology

You can confidently leave your IT services to a highly skilled, UK based team which will enable you to turn your time and attention towards business productivity, as our experienced team manage and maintain your network.

Read our testimonials and case studies to see how we have helped other companies with managed IT support.

"EBC Group provide a trusted, knowledgeable service; very speedy and flexible. I love the fact that they are local and can respond both onsite and offsite. Their response times are phenomenal considering the work we expect them to do."

James Hurley, IT Manager at DRP

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Managed IT vs Traditional support Section

Managed IT vs Traditional support

Take advantage of dedicated IT support for a set monthly fee

The traditional approach to IT support means that you are relying on someone to repair and fix your issues when you raise an issue. Costs for repairs, consultations and hourly labour are unpredictable and leaves little room for accurate budgets, which could easily spiral out of control depending on the severity of the issue. 

With managed IT support for a set monthly fee allows your business can take advantage of dedicated technical support, which keeps your systems up-to-date and running at maximum efficiency.  Most essentially a managed IT service gives you the peace of mind that can’t be matched by a traditional IT support service by working hard to identify potential challenges and threats to your systems and resolving any issues before they disrupt your employees or operations.

  • Costs less than having your own IT department

Removing the need for a costly IT department, allows you to rely on a service that is available 24/7. Money and time that would otherwise be spent on a team that requires both holidays and sickness cover can now be dedicated to improving and strengthening your IT and technology. 

  • IT Helpdesk support for your employees

With continual help desk support for your team, you can be safe in the knowledge that our team will be on-hand to support your people.

  • Experience and access to leading IT and technology

Confidently leaving your IT services to a highly skilled, UK based team allows you to turn your time and attention towards business productivity, as our experienced team manage and maintain your network.

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Outsource vs In-house Section

Outsource vs In-house

Costs significantly less than having your own IT department

Removing the need for a costly IT department, allows you to rely on a service that is available 24/7. Money and time that would otherwise be spent on a team that requires both holidays and sickness cover can now be dedicated to improving and strengthening your IT and technology. 

Don't let IT issues get in the way

Businesses often waste time and money on unresolved IT issues, if your business is affected by any of these IT issues then outsourcing your IT support to EBC Group will provide a better solution for managing and support your business' IT. Our IT support team based at our head office in Halesowen in the West Midlands will provide you 24/7 support and remote monitoring often solving issues before they arise.

Overstretched IT department

Are your own IT department busy and not always available when you need them?

  • Reducing IT budgets

Under pressure to reduce IT costs, increase value or maximise profitability?

  • Not staying current

With increasing network complexity, do you struggle to keep up with IT advancements and security threats?

  • Not enough time

Could your time be better spent on increasing productivity and sales, instead of supporting and maintaining your network?

Close this section