Disaster Recovery

The ability to recover business operations quickly when faced with a disaster does not receive appropriate business attention and can be difficult to achieve.

The ability to out-task key Disaster Recovery elements not only alleviates key IT risk but can ultimately ensure business survival. From centrally hosting your key applications and telephony systems, to protecting key data with Tapeless Backup; these services can form part of your Disaster Recovery plan. Consequently, the choice of service provider is key to achieving this objective.

When building your Disaster Recovery plan EBC we will advise on what systems, applications and data to recover first to ensure revenue generating systems and staff are operational first.

EBC's managed Data services address these issues, delivering a range of superior options, which include:

RecoveryPoint™

Virtual replication
involving data replication at the storage, network, host or application level.

TouchPoint™

Data Backup and Archiving
creating huge day-to-day benefits, making disaster recovery (a process largely concerned with current data) simpler, quicker and cheaper.

Virtualisation of servers
consolidated servers are easier to manage and protect.

Hosted IP Telephony (VoIP)
location independent business phone systems mean that service is not interrupted by a disturbance any one location.

Our Managed Data Replication service means customers can replicate key data up to the minute, such as E-mail and application servers, to EBC's remote data centre for Disaster Recovery purposes The process benefits from the power of Virtual fail-over servers at EBC's data centre, and guarantees improved recovery time and recovery point objectives.

It consists of four simple stages that work in a continuous cycle.

1. Assess

Obtain a much greater understanding of your existing Disaster Plan requirements. This phase requires an agreement to share your current operational model for Disaster Recovery and Continuity Planning, and engages key users and support staff, it is normally sponsored in the business by a senior executive stakeholder. The objective of this stage is to produce a jointly agreed Scope of works for the current DR and Continuity environment using our LAN Discovery Software and DR Consultant . An assessment typically takes 1-3 weeks to complete allowing us to calculate real DR and Continuity need. Confidence for both parties to contract is dependent upon the quality and level of this information provided at the assessment stage.

2. Design

Focus on creating a solution around your Disaster Recovery and Business continuity requirements, review your existing processes and the software and support services that will be required to meet your business and project objectives. This centres on rationalising the existing manual methods of Data Management and Continuity planning.

The output of this phase is the production of a Disaster Recovery and Business Continuity Plan.

3. Implement

Set up all of the relevant processes, agreements and technologies to meet the contracted requirements. This is driven by two key stages: Transition which focuses on changing the provision of existing manual method to the new Disaster Recovery and Continuity Plan. Transformation which focuses on changing the process or technology used to deliver the solution with your users for quick adoption.

4. Manage

This is the heart of the service, partnering with you to guarantee that your DR and BCM Plan receives ongoing management in the way that's right for your business and ensuring that the service performance levels are maintained over the contract life. This phase consists of three key activities:

• Process Review : ensuring that the Touchpoint™ Backup Solution and RecoveryPoint™ is optimised and the cost of the projects are tracked and understood.
• Incident management: handling all requests in a professional and timely manner
• Account management: ensuring that new requirements and changes to existing requirements are properly defined, agreed and implemented

The partnership doesn't end there. We will continue to work with you into the future to make sure that your Data Management Requirements are always optimised, as well as ensuring that the technologies you use are the right choice. To make this happen, we'll carry out regular strategy reviews, deliver consultancy and have regular meetings to ensure that the services you receive meet any Service level agreements in place. So whenever your business changes, your business processes can change with you, as it adapts to deliver against your new demands.

Bookmark with: